Connect with us

Hi, what are you looking for?

New Products

West at Home Increases Credit Card Data Security with PhoneFactor

West at Home Increases Credit Card Data Security with PhoneFactor
Two-Factor Authentication Meets Payment Card Industry Requirements for Secure Access

OVERLAND PARK, KS (September 16, 2008) – PhoneFactor, a leading provider of security products and services, today announced that West Corporation, a leading provider of outsourced communication solutions, has selected its phone-based authentication technology for their home-based agent program, West at Home. PhoneFactor helps West protect its clients’ customers from potential identify theft and credit card fraud.

West Corporation was seeking a two-factor authentication solution that complied with Payment Card Industry Data Security Standards (PCI DSS) for their home-based agents throughout the country. The solution needed to be simple to use and rapid to deploy to their thousands of home-based agents, as well as affordable to setup and maintain. After carefully evaluating several options, West chose PhoneFactor to secure remote access to the call center systems used by their home-based agents to take orders and process credit cards.

“The PhoneFactor solution gives us the strong two-factor authentication that we need to meet the industry’s strict regulatory requirements,” stated Rachel Roberts, Information Services Project Manager for West Corporation. “PhoneFactor fit all of our requirements and gave us a great alternative to costly security token solutions.”

About West at Home
West at Home is one of the nation’s leading providers of home-based customer contact solutions. West at Home helps Fortune 1000 companies deliver unparalleled results through a combination of higher quality, better educated agents and a highly scalable, state-of-the-art infrastructure. West at Home employs the industry’s most comprehensive agent training, management and monitoring processes and features multi-layered security protection. This helps companies protect their customer data, achieve a higher level of quality service, improve staffing flexibility and realize a greater return on their investment.

West at Home is a subsidiary of West Corporation, the nation’s leading provider of outsourced communication solutions. For more information, please visit www.westathome.com.
About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and government agencies. West helps its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. The Company’s integrated suite of customized solutions includes customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services.
Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 39,000 employees based in North America, Europe and Asia. For more information, please visit www.west.com.

Advertisement. Scroll to continue reading.

About PhoneFactor
PhoneFactor is a simple two-factor authentication service that provides far greater security than usernames and passwords. The award-winning service can use any phone (mobile or landline) as a second form of authentication. PhoneFactor can be setup in minutes and eliminates the need for tokens, smart cards or certificates.
# # #

Company Contact:
Sarah Fender
Positive Networks
913.499.4152
sfender@positivenetworks.com

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Our Reviews

LED TV

The Frame is a head turning 4K QLED TV that hangs on your wall and looks like a piece of artwork.

Bookshelf Speakers

You don't need to speak french to hear how good a pair of $990 bookshelf speakers sound.

NAD Electronics

At $899 the NAD C 588 is an impressive well built turntable that has the ability to hear deep into every recording.

Over-Ear Headphones

Impressive, neutral sounding $500 over-ear headphones should appeal to audiophiles who want to hear everything, not just feel the bass.

Digital Music Systems

Easy to setup and use all-in-one wireless music player combines a stereo integrated amplifier, DAC, streaming player and app for audiophile-grade listening.

HiFiMAN

$349 open-back headphone will amaze first time listeners who have never tried planar magnetic headphones.

You May Also Like

Articles

A bizarre holiday gift guide for 2020 includes top-rated audiophile products, outdoor gear, kitchen must-haves and blu-ray movies.

Amazon

Locating the best deals for 2020 Black Friday and Cyber Monday on high-end consumer electronics including 4K TVs, audiophile headphones, home theater speakers and...

Home Audio

Sneak peek of the audiophile products we're reviewing right now. New reviews coming December 2020 and January 2021.

LED TV

The Frame is a head turning 4K QLED TV that hangs on your wall and looks like a piece of artwork.

Advertisement

ecoustics is the unbiased resource for the latest technology news, coolest gadgets, and best consumer electronics. Plus get product reviews, roundups and deals from all over the web on everything electronic. Read more



Copyright © 1999-2020 ecoustics | Disclaimer: ecoustics may earn a commission when you buy through links on our site.