Connect with us

Hi, what are you looking for?

New Products

J.D. Power Ranks Verizon Wireless Highest in Nation for Customer Care

Verizon Wireless, the leader in customer loyalty among wireless carriers, has been recognized for providing the industry’s highest ranking customer care by J.D. Power and Associates in its 2008 Wireless Customer Care Performance Study(SM) — Volume 2, released today.

The study, based on responses from more than 11,000 wireless subscribers who contacted customer care by phone, in stores or online within the past 12 months, provides a detailed report card on a semi-annual basis of wireless provider customer care performance. Based on the study’s responses, Verizon Wireless ranked highest in overall customer care performance.

“We are pleased that this latest study agrees with our belief that Verizon Wireless offers the best customer experience in wireless. We know that our customers expect an outstanding experience when they call us, walk into one of our stores or deal with us online,” said Jack Plating, executive vice president and chief operating officer. “We will continue to work to deliver the best customer service in the industry and to not only meet our customers’ expectations, but to exceed them.”

Verizon Wireless continues to enhance and expand its customer service capabilities to serve its growing customer base. In 2007, the company opened new state-of-the-art customer service centers in Lincoln, Neb., and Huntsville, Ala. Over the past three years, Verizon Wireless has opened new customer service centers in Albuquerque, N.M.; Hanover, Md.; Charleston, S.C.; Wilmington, N.C.; and Chandler, Ariz., and expanded its centers in Columbia, S.C.; Atlanta; Southfield, Mich.; and Dublin, Ohio. Verizon Wireless has also introduced an evolutionary design in new and some existing company-owned and – operated Communications Stores, offering consumers a high-tech, hands-on experience with wireless voice, data, music and video services. The stores, featuring the company’s line of more than 30 wireless handsets and devices, integrate a number of innovative displays, systems and operational enhancements designed to streamline the sales process and enhance the customer experience.

Verizon Wireless is the wireless leader in customer loyalty based on customer retention and turnover rates published by the largest providers. For the past 15 quarters, Verizon Wireless had the industry’s lowest customer churn rate — the percentage of customers who disconnect their service — an important indicator of customer loyalty.

For more information, visit www.verizonwireless.com.

Advertisement. Scroll to continue reading.
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Our Reviews

Bookshelf Speakers

The new Lumina collection brings the artistry of Sonus faber loudspeakers to a much wider audience for a lot less money.

Reviews

BDI sets a high bar with another modern media console designed to conceal all your electronics and a sound bar in an elegant ventilated...

Reviews

Nobody needs to be reminded that the past four months have taken a toll on our collective psyches; being quarantined for months in New...

LG Electronics

The LG Tone Free Earbuds with Meridian technology include a unique UV-light disinfecting wireless charging case and are undeniably better sounding than AirPods.

LG Electronics

A go-anywhere portable wireless speaker with multi color lighting effects that leaps to the top of its class thanks to Meridian Audio technology.

Computers

Rock solid adjustable motorized standing desk that raises or lowers at the touch of a button. Budget priced at only $379.

You May Also Like

New Products

Samsung's most powerful 5G smartphones for 2020 are available in two versions. Although there are more differences than just their screen sizes.

Apple

At $399 unlocked, Apple iPhone SE is the lowest priced iPhone. The 4.7-inch smartphone gets the latest processor, keeps the iconic home button but...

Google

Google’s Flagship 5.7- or 6.3-inch Smartphones for 2019 Google just announced the Pixel 4 (5.7-inch) and Pixel 4 XL (6.3-inch) smartphones which each debut...

Apple

Apple iPhone 11 is a dual camera 6.1-inch smartphone that arrives more affordably priced at $699, yet still ultra fast and water resistant.

Advertisement

ecoustics is the unbiased resource for the latest technology news, coolest gadgets, and best consumer electronics. Plus get product reviews, roundups and deals from all over the web on everything electronic. Read more



Copyright © 1999-2020 ecoustics | Disclaimer: ecoustics may earn a commission when you buy through links on our site.