Partnership Connects Paperless Office and Document Workflow with Front and Back Office Service Automation
Cabinet NG (CNG), provider of document management and workflow software, today announced a new partnership with Tigerpaw Software, a leading developer of IT business management software, to provide small and midsized companies with an efficient, secure, integrated and cost effective way to manage business processes. Implementing Tigerpaw’s CRM+ all-in-one business automation software and CNG’s Shared Access Filing Environment (CNG-SAFE) offers an intuitive, secure and affordable filing approach that provides a comprehensive paperless office that scales with business growth.
“We are passionate about finding better ways to improve business processes,” said Dave Foxall, CEO of Tigerpaw Software. “By partnering with CNG, we are not only enhancing our offerings, but ultimately providing the best value to the customer with a way to achieve top performance and efficiency with unstructured documents.”
“As business processes evolve, so must our software,” said Andrew Bailey, President of CNG. “Integrating the CNG-SAFE document management solution with Tigerpaw’s leading business automation software will provide an end-to-end software solution that grows with your business.”
How it Works
Tigerpaw’s CRM+ enables companies across a wide spectrum of industries to better track customers, streamline sales, improve marketing, optimize service, better control inventory, and more. This key integration effortlessly moves documents between CRM+ and CNG-SAFE without the need to keep and connect manual paper-based processes. It transforms disjointed documentation into efficient electronic workflows for any project. Businesses will increase productivity, reduce paper, and save money by better managing the filing and flow of business documents. This integration brings users the powerful CRM and service automation of Tigerpaw and the advanced document management of CNG-SAFE on a single screen with centrally managed and instantly accessible documents.
CNG Synchronizer automatically adds and updates folders to an existing cabinet in CNG-SAFE by monitoring the Tigerpaw database for additions or changes to an account. When a new account is added in CRM+, a corresponding folder is automatically created in CNG-SAFE. Folder index data is also updated in the event a change is made in Tigerpaw. For example, if a customer gets a new phone number in CRM+, Synchronizer automatically updates the corresponding CNG-SAFE folder index.
CNG Retriever monitors the “Account View” panel in CRM+ and allows the user to access documents filed in CNG-SAFE directly from the Tigerpaw application. The user can open, view or edit documents with Retriever based on the level of access rights they have granted from CNG-SAFE. New documents can be created, filed or scanned using CNG Retriever. Workflow and Outlook email integration is also supported by Retriever.
About Cabinet NG:
Cabinet NG’s (CNG) document management software moves manual paper-based processes into efficient electronic workflows. As a result, businesses can increase productivity, reduce paper, save money and meet compliance requirements. CNG’s intuitive, secure and affordable filing approach provides a way to achieve a paperless office that scales with business growth. Patent pending integration technology ensures smooth workflow and seamless connection to many existing Windows-based business applications. CNG software supports interdepartmental collaboration allowing users across the company to accomplish tasks more efficiently with centrally managed and instantly accessible documents. CNG also provides industry specific configurations to help industry verticals more quickly attain a paperless environment.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting-edge, affordable, effective business software solutions for more than 25 years. With more than 25,000 users in 28 countries, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2008 U.S. Local Business Association (USLBA) Best of Bellevue Award, the 2006 and 2007 CRM Excellence Award, the 2005, 2006, 2007, and 2008 Customer Interaction Solutions Product of the Year Award, the 2005 and 2007 Communications Solutions Product of the Year Award, and was a Finalist in the American Business Awards “The Stevies” for 2008.