This has been the worst experience with any product I have purchased in my life. Let me start off with the troubles of this TV, and then I will move on to customer service.
1) Very, Very, poor black levels. So poor that when watching a letterbox movie, during dark screens, the letter box bars on the top and bottom actually wash away. Bothered me so much during horror movies, especially. It looked like some one was holding a flashlight behind the screen.
2) Small horizontal lines appeared while playing games using component cables on component inputs.
3) Would loose picture on RGB input (my PC) when I would switch from different inputs. I would have to turn off then on to regain a picture.
Now customer service. I do not have the stamina to type my entire experience so I will make it short and sweet.
Purchased the TV in June 04. Made my first complaint in June 04. After arguing about the issues, (non-issues according to LG), they finally agreed to pick up the TV in Dec 04. Tried to fix but could not. They actually said they did not know how to fix it so, they finally agreed to give back money in mid Dec 04. As of this posting, Feb25, 2005, I have yet to see my money. Every time I call it is 7 to 10 days before I get it. At least 7 different people have told me the same thing.
I will never ever buy any Zenith or LG product for as long as I live. I will also never recommend, unless they are my enemy.
