Connect with us

Hi, what are you looking for?

Microsoft

Microsoft Xbox 360 Warranty Coverage Expanded

Microsoft Corp. announced that it will expand its global Xbox 360™ warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase. All other existing Xbox 360 warranty policies remain in place.

As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures. Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.

Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.

“The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”

For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them.

Microsoft Xbox 360 Reviews

From Critics Around the Web

Click to comment

You must be logged in to post a comment Login

Leave a Reply

Advertisement

New Products

LED TV

2020 Sony 4K LED TVs are designed for cost-conscious shoppers who want the best value for maximum screen size up to 85-inches.

Apple

At $399 unlocked, Apple iPhone SE is the lowest priced iPhone. The 4.7-inch smartphone gets the latest processor, keeps the iconic home button but...

Gaming Notebooks

Full gaming power in a thin and light laptop. The 2020 Blade Stealth 13 is the first Ultrabook to feature a 120Hz display and...

LED TV

LG NanoCell 4K and 8K TVs use a layer of one-nanometer sized particles that filter out impurities resulting in natural, lifelike color, which remain...

Gaming Notebooks

The all-new Razer Blade 15 features a 300 Hz display, NVIDIA GeForce RTX SUPER GPUs, and a 10th Gen 8-core Intel processor

FitBit

Personalized health, fitness and sleep tracking with built-in GPS for pace and distance, 24/7 heart rate monitoring with a more comfortable wristband and up...

You May Also Like

Microsoft

Microsoft just announced their newest gaming console called Xbox One X, which claims to be 40% more powerful than anything else on the market....

Microsoft

Microsoft just announced the new Surface Pro will be coming out mid-2017, offering up better performance and battery life in a sleek new design. The...

Laptops

Microsoft announced Surface Laptop, a 13-inch touch screen notebook PC that is lighter than the MacBook Air at just 2.76 pounds. Depending on the...

All-in-One PC

New Surface Studio turns your desk into a creative studio Microsoft announced Surface Studio, an innovative 28-inch all-in-one touchscreen Windows PC that doubles as...

Advertisement

ecoustics is the unbiased resource for the latest technology news, coolest gadgets, and best consumer electronics. Plus get product reviews, roundups and deals from all over the web on everything electronic. Read more



Copyright © 1999-2020 ecoustics | Disclaimer: ecoustics may earn a commission when you buy through links on our site.