Connect with us

Hi, what are you looking for?

New Products

LiveVox Awarded Best of Show at the ICCM Conference

LiveVox Awarded “Best of Show” at the ICCM Conference

LiveVox Voice Portal Wins “Best of Show” for Contact Distribution System

SAN FRANCISCO, CA– (August 23, 2006) — LiveVox, Inc., the industry’s first contact center carrier, today announced that the LiveVox Voice Portal has won the “Best of Show” award at the ICCM conference in the Contact Distribution System category. LiveVox’s Voice Portal integrates the application, network and transport layers on an IMS-based architecture in order to provide a hosted, uniquely tailored contact center solution.

The award was judged by a panel of independent industry analysts, consultants, editors and writers, among several other contact distribution system solutions. The criteria for the award were ease of integration, implementation, system quality, customer service features, and return on investment. The LiveVox Voice Portal won for its bundled and embedded technologies, which help clients implement and update their call center voice solution faster and easier and with the industry’s highest ROI.

“The awards programs recognize the companies and individuals that are truly at the forefront of innovation and leadership in the contact center industry. We are thrilled to honor them for their outstanding achievements,” said Suzanne Graf, event director at Questex Media Group, the ICCM show managers.

With IMS-based applications on a SIP backbone, LiveVox can deliver its voice solution to clients faster and with the lowest total cost of ownership in the market, compared to any network or premise-based solution. LiveVox’s IMS-based architecture allows for vertical integration of all layers of inbound and outbound voice application solutions, including application, network and transport. Adding to LiveVox’s original offering of inbound/self service and outbound dialing, LiveVox’s customized Voice Portal also offers Automatic Call Distribution (ACD).

Advertisement. Scroll to continue reading.

“We created the LiveVox Voice Portal because there was a void in the industry for a more comprehensive and cost effective solution,” said Louis Summe, CEO of LiveVox. “This award further supports our leadership positioning in the industry — offering a truly differentiated solution.”

About LiveVox, Inc.
LiveVox, Inc., the industry’s first contact center carrier, provides a hosted, uniquely tailored contact center solution, delivering all traffic (inbound and outbound) through one integrated platform. LiveVox is also the first voice solutions company to bring IMS to the applications layer in a production environment. LiveVox’s proprietary technology enables for extremely rapid call center deployment and real-time business updates as business priorities change, vs. the lengthy time-frame call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com.

LiveVox, Inc. and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc. All other trademarks are the property of their respective owners.

###

Media Contacts:
Keith Larson
LiveVox, Inc.
T: 610-639-1760
klarson@livevox.com

Pauline Shiu
MRB Public Relations, Inc.
T: 732-758-1100
pshiu@mrb-pr.com

Advertisement. Scroll to continue reading.
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Our Reviews

Reviews

Review By Maurice Jeffries New Heavyweight Contenders! My first encounter with DS Audio’s fascinating line of optical cartridges and matching phono energizers (the term...

Over-Ear Headphones

Portable USB DACs are a new category that can take well regarded headphones from Meze Audio and Audeze to the next level when listening...

Integrated Amps & Stereo Receivers

At $7499, Yamaha's flagship stereo integrated amplifier for 2020 pays homage to the company's heritage. Check out part 1 of our review.

Over-Ear Headphones

First impressions of a portable headphone combo for audiophiles using the Clarus CODA USB DAC with the Audeze LCD-1 planar-magnetic over-ear headphones.

A/V Receivers & Preamp/Processors

Denon's 2020 middle-of-the-line 9.2-channel home theater receiver superbly handles surround sound, while ushering in support for 8K TVs.

Digital Music Systems

In part 2 of our review we compare the Songbird hifi streamer with some affordable DACs and speakers.

You May Also Like

Articles

Build a complete audiophile-grade stereo system with Acoustic Energy AE1 Active Bookshelf Loudspeakers and the hi-fi components that sound best with it.

Reviews

Review By Maurice Jeffries New Heavyweight Contenders! My first encounter with DS Audio’s fascinating line of optical cartridges and matching phono energizers (the term...

Headphones

Sony's 360 Reality Audio positions sound in a spherical space to evoke feelings of being in a music studio or live concert venue. It...

News

(January 12, 2021) Enjoy the Music.com and ecoustics are thrilled to announce our new content sharing partnership, expanding the reach of both online publications to a wider...

Advertisement

ecoustics is the unbiased resource for the latest technology news, coolest gadgets, and best consumer electronics. Plus get product reviews, roundups and deals from all over the web on everything electronic. Read more



Copyright © 1999-2021 ecoustics | Disclaimer: ecoustics may earn a commission when you buy through links on our site.