Communication. It takes a lot of balls for a company to admit when they’re having issues and my respect for Zu Audio could not be higher as we start Q4 2021.
Zu Audio, like most companies, has been forced to deal with serious supply chain issues this year and I’ve heard through the grapevine that they were having issues fulfilling Zu Omen Dirty Weekend orders.
I was ready to order a pair during the last drop but my eldest decided to change her college living arrangements at SUNY-Binghamton and there went that money.
I’ve covered Zu going back almost a decade when I was writing about high-end audio for Digital Trends and my opinion about their loudspeakers has never wavered.
Sean Casey and his crew in Utah make really great speakers and it’s great to see an American brand prosper even during really bleak economic downturns.
I receive fairly regular communication from the company; which is not something that I can say about a lot of high-end brands who let their public relations people spin every delay or pretend that we only want to hear about new products.
We delete a lot of really nasty messages from readers about certain brands (not Zu) because they are terrible at customer service or don’t seem to understand that consumers will turn to forums or publications for information or help.
Zu Audio sent out this very honest and forthright email this afternoon and I applaud them for doing it.
It pretty much guarantees that I will be ordering a pair when they are back to 100% in 2022 and I even know which tube amplifier will be driving it.
I wish more audio companies were this open with their customers and cared enough to admit that they can’t be perfect 100% of the time.
Zu Audio does have other products that are available which you can find here.