The Recognized Leader in Wireless Customer Care Announces a New, More-Flexible Policy
T-Mobile USA, Inc. today announced upcoming changes that will result in a new and more flexible policy for customers entering into contracts for service with T-Mobile USA.
Under the company’s new guidelines, early termination fees (ETFs) will decline during the course of a customer’s contract with T-Mobile. The new ETF policy, and the specific details of the policy, are expected to be finalized and introduced in the first half of 2008. When they become effective, the terms will apply to new customers as well as current customers renewing contracts with T-Mobile.
“T-Mobile is widely recognized as the undisputed service leader in wireless. We want to do everything possible to create a great experience so customers want to stay with us for years,” said Sue Nokes, senior vice president, Sales and Customer Service, T-Mobile USA. “This announcement builds on our heritage of listening closely to our customers and always striving to meet their needs.”
In 2007, T-Mobile earned the highest ranking from the J.D. Power and Associates 2007 Wireless Customer Care Performance Study — Volume 2, marking the sixth consecutive period that T-Mobile has held the top spot. T-Mobile not only earned the highest ranking, but its overall customer care score was significantly higher than any other wireless carrier.
T-Mobile also is a pioneer in offering a variety of innovative phone plans and services for customers, including:
- T-Mobile myFavesSM, an exclusive offering available only from T-Mobile, offers unlimited nationwide calling to one’s five favorite people, to any phone in the U.S. – even landlines.
- T-Mobile HotSpot @HomeSM is a service and plan that offers customers great wireless coverage and unlimited domestic calling over Wi-Fi from home. Customers also can get the same benefits while mobile at all of the nearly 8,500 T-Mobile HotSpot locations across the country.
- Personal Coverage Check (PCC), a helpful tool available at t-mobile.com and at T-Mobile stores, empowers customers to check if T-Mobile coverage is right for them before they sign up for service. PCC lets people check T-Mobile wireless coverage at their home and work addresses, for instance; and search by address, intersection or landmark.
- T-Mobile FlexPaySM is a program that offers customers access to nationwide long-distance calling and roaming, the latest phones, and T-Mobile’s great rate plans including myFaves — all without having to commit to a long-term service agreement or make a hefty deposit. T-Mobile also offers a variety of convenient pay-as-you-go plans and services, including FlexPay.
About T-Mobile USA, Inc.
Based in Bellevue, Wash., T-Mobile USA, Inc., is a member of the T-Mobile International group, one of the world’s leading companies in mobile communications, and the mobile telecommunications subsidiary of Deutsche Telekom AG. By the end of the second quarter of 2007, approximately 112 million mobile customers were served by the mobile segment of the Deutsche Telekom group — 27 million by T-Mobile USA — all via a common technology platform based on GSM, the world’s most widely used digital wireless standard. T-Mobile’s innovative wireless products and services help empower people to connect effortlessly to those who matter most. Multiple independent research studies continue to rank T-Mobile highest, in numerous regions throughout the U.S., in wireless call quality and wireless customer care. For more information, please visit www.t-mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG. MyFaves, the myFaves design and Shadow are registered trademarks of T-Mobile USA, Inc.
