Connect with us

Hi, what are you looking for?

New Products

LiveVoxs Technology Improves Agent Performance and

Media Contacts
Pauline Shiu
MRB Public Relations
T: 732-758-1100
pshiu@mrb-pr.com
FOR IMMEDIATE RELEASE
Amber Virgillo
Per-Se Technologies
T: 770-237-7643
media@per-se.com

LiveVox’s Technology Improves Agent Performance and
Streamlines Costs for Per-Se Technologies

LiveVox tailors inbound dialing solution for healthcare services and information technology leader — improving its patient billing call centers

SAN FRANCISCO, CA and CHICAGO, IL –Aug. 14, 2006 –LiveVox, Inc., the industry’s first contact center carrier, today announced an expanded agreement with Per-Se Technologies, the leader in Connective Healthcare that helps physicians, hospitals and pharmacies achieve their income potential. LiveVox will now provide the platform for inbound dialing, in addition to outbound dialing, at Per-Se’s radiology and emergency medicine physician patient billing call centers.

“Customer service is what drives our business,” said Pat Leonard, Physician Solutions division president of Per-Se Technologies. “Improvements to our patient billing call center technology are essential to delivering high quality customer services. LiveVox’s solution increases our call center agents’ efficiency and effectiveness, while driving down costs.”

During the past three years of the existing agreement, LiveVox technology has improved collectibility and shortened the patient pay cycle for Per-Se. Per-Se has seen a 15% reduction in call duration resulting in improved call response. Additionally, up to 15% of inbound calls are satisfied with no operator intervention. Per-Se currently handles 50,000 inbound calls monthly in two call centers and expects call volume, handled by the solution, to double by installing the same technology in other call centers.

“Per-Se was looking to automate its inbound call processes within a very tight timeframe,” said Larry Siegal, LiveVox’s chief operating officer. “Based on our knowledge of the company, we were able to quickly develop and implement a solution that would drive results.”

About LiveVox, Inc.
LiveVox, Inc., the industry’s first contact center carrier, provides a hosted, uniquely tailored contact center solution, delivering all traffic (inbound and outbound) through one integrated platform. LiveVox is also the first voice solutions company to bring IMS to the applications layer in a production environment. LiveVox’s proprietary technology enables for extremely rapid call center deployment and real-time business updates as business priorities change, vs. the lengthy time-frame call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com.

About Per-Se Technologies
Per-Se Technologies (Nasdaq: PSTI) is the leader in Connective Healthcare. Connective Healthcare solutions from Per-Se enable physicians, pharmacies and hospitals to achieve their income potential by creating an environment that streamlines and simplifies the complex administrative burden of providing healthcare. Per-Se’s Connective Healthcare solutions help reduce administrative expenses, increase revenue and accelerate the movement of funds to benefit providers, payers and patients. More information is available at www.per-se.com.

LiveVox, Inc. and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc.

Per-Se Technologies Inc., the Per-Se logo are trademarks or registered trademarks of Per-Se Technologies, Inc.
.
###

Advertisement. Scroll to continue reading.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Latest Products

Bang & Olufsen partners with TCL for premium sound in TCL TVs.

New Products

The premium audio brand has inked a 6 year deal to bring "Audio by Bang & Olufsen" to the number 2 TV maker in...

JBL Stage 2 Loudspeakers (2024 models) in Latte JBL Stage 2 Loudspeakers (2024 models) in Latte

New Products

With 75 years of experience in both professional and home audio, JBL has a storied tradition in audio innovation, which bears out in their...

JBL MA Series A/V Receivers for 2024 JBL MA Series A/V Receivers for 2024

A/V Receivers & Preamp/Processors

JBL's new line of A/V receivers are priced from $399 to $1,599. Which model is right for you?

Blok Stax 2g Modular Equipment Racks Blok Stax 2g Modular Equipment Racks

A/V Furniture & Accessories

Blok delivers modern and stylish ways to showcase audio and home theater gear with new Stax 2G Shelf Collection.

Kaleidescape Strato V 4K Movie Player with Dolby Vision Kaleidescape Strato V 4K Movie Player with Dolby Vision

New Products

The company's new player can store up to 10 reference quality 4K movies without the need for additional storage and also adds support for...

Steinway Lyngdorf Model C Loudspeakers Front Pair Steinway Lyngdorf Model C Loudspeakers Front Pair

Floorstanding Speakers

Steinway Lyngdorf's new Model C MK II loudspeaker system claims flagship level performance within a smaller, space-saving design.

Gift Ideas?

Amazon Prime Day is July 16-17, 2024

Daily Deals

Amazon Prime Day is a two-day shopping sale on July 16th and 17th offering the biggest discounts of the year on consumer electronics.

You May Also Like

Advertisement

ecoustics is a hi-fi and music magazine offering product reviews, podcasts, news and advice for aspiring audiophiles, home theater enthusiasts and headphone hipsters. Read more

Copyright © 1999-2024 ecoustics | Disclaimer: We may earn a commission when you buy through links on our site.



SVS Bluesound PSB Speakers NAD Cambridge Audio Q Acoustics Denon Marantz Focal Naim Audio RSL Speakers