Connect with us

Hi, what are you looking for?

New Products

LiveVoxs Technology Improves Agent Performance and

Media Contacts
Pauline Shiu
MRB Public Relations
T: 732-758-1100
Amber Virgillo
Per-Se Technologies
T: 770-237-7643

LiveVox’s Technology Improves Agent Performance and
Streamlines Costs for Per-Se Technologies

LiveVox tailors inbound dialing solution for healthcare services and information technology leader — improving its patient billing call centers

SAN FRANCISCO, CA and CHICAGO, IL –Aug. 14, 2006 –LiveVox, Inc., the industry’s first contact center carrier, today announced an expanded agreement with Per-Se Technologies, the leader in Connective Healthcare that helps physicians, hospitals and pharmacies achieve their income potential. LiveVox will now provide the platform for inbound dialing, in addition to outbound dialing, at Per-Se’s radiology and emergency medicine physician patient billing call centers.

“Customer service is what drives our business,” said Pat Leonard, Physician Solutions division president of Per-Se Technologies. “Improvements to our patient billing call center technology are essential to delivering high quality customer services. LiveVox’s solution increases our call center agents’ efficiency and effectiveness, while driving down costs.”

During the past three years of the existing agreement, LiveVox technology has improved collectibility and shortened the patient pay cycle for Per-Se. Per-Se has seen a 15% reduction in call duration resulting in improved call response. Additionally, up to 15% of inbound calls are satisfied with no operator intervention. Per-Se currently handles 50,000 inbound calls monthly in two call centers and expects call volume, handled by the solution, to double by installing the same technology in other call centers.

Advertisement. Scroll to continue reading.

“Per-Se was looking to automate its inbound call processes within a very tight timeframe,” said Larry Siegal, LiveVox’s chief operating officer. “Based on our knowledge of the company, we were able to quickly develop and implement a solution that would drive results.”

About LiveVox, Inc.
LiveVox, Inc., the industry’s first contact center carrier, provides a hosted, uniquely tailored contact center solution, delivering all traffic (inbound and outbound) through one integrated platform. LiveVox is also the first voice solutions company to bring IMS to the applications layer in a production environment. LiveVox’s proprietary technology enables for extremely rapid call center deployment and real-time business updates as business priorities change, vs. the lengthy time-frame call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit

About Per-Se Technologies
Per-Se Technologies (Nasdaq: PSTI) is the leader in Connective Healthcare. Connective Healthcare solutions from Per-Se enable physicians, pharmacies and hospitals to achieve their income potential by creating an environment that streamlines and simplifies the complex administrative burden of providing healthcare. Per-Se’s Connective Healthcare solutions help reduce administrative expenses, increase revenue and accelerate the movement of funds to benefit providers, payers and patients. More information is available at

LiveVox, Inc. and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc.

Per-Se Technologies Inc., the Per-Se logo are trademarks or registered trademarks of Per-Se Technologies, Inc.

Advertisement. Scroll to continue reading.
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *


Our Reviews

CD Players

For $1000 this versatile CD player can function as a Transport or DAC. Plus it plays CDs that sound better than streaming.

D/A Converters

A portable USB DAC that plugs into your smartphone to improve the sound quality of headphone listening on-the-go.


Review By Maurice Jeffries New Heavyweight Contenders! My first encounter with DS Audio’s fascinating line of optical cartridges and matching phono energizers (the term...

Over-Ear Headphones

Portable USB DACs are a new category that can take well regarded headphones from Meze Audio and Audeze to the next level when listening...

Integrated Amps & Stereo Receivers

At $7499, Yamaha's flagship stereo integrated amplifier for 2020 pays homage to the company's heritage. Check out part 1 of our review.

Over-Ear Headphones

First impressions of a portable headphone combo for audiophiles using the Clarus CODA USB DAC with the Audeze LCD-1 planar-magnetic over-ear headphones.

You May Also Like


A day in the life with open baffle loudspeakers and full range drivers from Linear Tube Audio, Omega Speakers, and Spatial Audio.

New Products

Four piece sound bar system includes SR2 wireless surround speakers and React Sub with remote and Alexa voice control for $647.

D/A Converters

Feature packed $499 DAC and Headphone Amplifier adds native MQA support and processes hi-res audio up to 32-bit/768kHz (PCM) and DSD512.

CD Players

For $1000 this versatile CD player can function as a Transport or DAC. Plus it plays CDs that sound better than streaming.


ecoustics is the unbiased resource for the latest technology news, coolest gadgets, and best consumer electronics. Plus get product reviews, roundups and deals from all over the web on everything electronic. Read more

Copyright © 1999-2021 ecoustics | Disclaimer: ecoustics may earn a commission when you buy through links on our site.