October 10th Update!
Samsung to stop selling all Galaxy Note 7 Smartphones and refund all past purchasers.
“Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.”
Customers who exchange a Note7 device to another Samsung device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets. The recall applies to all Note7 devices regardless when purchased. Samsung previously accepted exchanges and believed to have fixed the flaw.
September 20th Announcement
Samsung announced a software update that was supposed to fix the exploding batter problem. A green battery icon on the status bar found on the top right hand of the screen was supposed to indicate a safe Galaxy Note7 (with an unaffected battery).
“Samsung and the U.S. CPSC have and continue to urge all consumers of Note7s sold prior to September 15 to power down their device. For those not heeding that advice or are still not aware of the recall notice, a software update will be pushed to all recalled devices. Once installed, users will be prompted with a safety notice that urges owners to power down and exchange their recalled device. The notice will appear every time a user powers up or charges their device.”
“Working hand in hand with the CPSC, we are delivering as promised and moving quickly to educate consumers about the recall and make new Note7s available. New devices will be in stores no later than tomorrow and we will continue to take the necessary actions to ensure users are powering down and immediately exchanging recalled devices.” says Tim Baxter, president of Samsung Electronics America.
September 02, 2016 – Samsung Issues First Official Statement on Galaxy Note7 Recall
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
[Reference: https://news.samsung.com/global/statement-on-galaxy-note7]
Here’s a video of Galaxy Note7 that destroys itself while charging.
Galaxy Note7 Recall History
- 09/02/16: Samsung Announces Note7 battery cell issue and stop sale
- 09/09/16: Samsung and CPSC issue “power down and stop use” guidance
- 09/15/16: CPSC voluntary recall announced (insert hyperlink)
- 09/15/16: Device Check (IMEI) identification program launched
- Web portal (www.samsung.com/us/note7recall)
- Dedicated toll-free number 1-844-365-6197
- Samsung+ self-check function
- 09/20/16: Firmware update released for new Galaxy Note7s and recalled devices
- 09/21/16: Over 500,000 new Note7 replacement devices available for exchange
- 10/10/16: Samsung halts Note7 sales and will refund all purchases.
FAQ
1. Is it okay for me to continue using my Galaxy Note7?
No. If you own a Galaxy Note7, you should power it down and take advantage of the remedies available, including a full refund at your place of purchase. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.
2. What is the problem with the Galaxy Note7?
While we investigate these reported incidents with the US Consumer Product Safety Commission (CPSC), it is important to stop using your Galaxy Note7. You should power it down and take advantage of the remedies available, including a full refund at your place of purchase. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.
3. Are there any other Samsung phones impacted?
No. This is only related to the original and replacement Galaxy Note7 devices.
4. I participated in the U.S. Note7 Exchange Program. Is my replacement Galaxy Note7 affected?
Yes. This applies to all Galaxy Note7 phones in the U.S.
5. How do I get a replacement for my Note7?
If you own a Galaxy Note7, you should power it down and take advantage of the remedies available, including a full refund at your place of purchase.
6. Where can I purchase a Note7?
Because consumers’ safety remains our top priority, Samsung has asked all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7.
7. What do I need to do with my Note7?
If you own a Galaxy Note7, you should power it down and contact your place of purchase to take advantage of the remedies available, including a full refund.
Contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact 1-844-365-6197. Check www.samsung.com/us/note7recall/ for the latest recall update.
