It’s never a fun experience when a company suddenly closes up shop; it is even worse when the products are well made and consumers love using them. In May 2023, Como Audio ceased operation after just 7 years. Despite strong sales, COVID supply chain issues made it impossible to fulfill demand and continue operations.
In the aftermath of the announcement and closure, the staff received a steady flow of emails from customers expressing their disappointment over the closure and their understandable concerns about the continued operation of their music systems and how to get support going forward.
We have good news for all of you. Sorta. It’s a glass half-full scenario.
Peter Skeira, former Como Audio General Manager and V.P. of Product Development, who has also previously worked with B&W, Rotel, and Cambridge SoundWorks and runs his own Internet Radio Station: Wind Chime Radio, has come forward to offer Como owners a way to continue to enjoy their products.
What is Being Offered
Technical Support: This consists of answering questions, troubleshooting, and providing advice and guidance regardless of how many units a person owns.
Como Tips: Access to monthly “Como Tips” that highlight features users may not be aware of or didn’t know how to use. These include how to improve FM reception, change the time display, and access HD Radio stations.
Como News Updates: News all Como Audio customers should be aware of like the status of the Como Control apps (tried to download the Como Control iOS app lately?) and the popular “My Favorites” feature which is set to be removed in many radios early next year. Customers will only find this important information here.
Recommended Stations: Access to recommended stations where Peter spotlights a standout Internet radio station selected from 70,000+ radio stations every month.
How much?
The support service for Como owners is available exclusively on Patreon. It costs $3 per month (Elite) and a 7-day free trial is offered to all new supporters. There’s also a $1 level for non-Como Audio customers to access monthly, hand-picked Recommended Stations.
Caveats
- Product exchanges, repairs, or parts sales are not offered.
- Although this service is not official, Como Audio’s former CEO endorses it.
Related Reading
- Como Audio Launches Kickstarter for Next-Gen Tabletop Radio
- New Como Audio Speaker Invites You to Take It Outside
- Como Audio Does Old School Vinyl with a Wireless Twist
Tom Gillett
December 12, 2023 at 10:27 pm
Is Tom divested?