SAN FRANCISCO, CA- June 13, 2006- LiveVox, Inc., formerly Tools For Health, Inc. (TFH), a voice solutions company providing hosted and tailored voice applications, today announced its name change at the Call Center Week conference. Having specialized in inbound and outbound dialing for the healthcare industry, LiveVox, Inc. has expanded by providing contact center solutions across all industries, both domestic and international.
“The initial goal of our company was to provide outbound collections solutions for the healthcare industry,” said Louis Summe, president and chief operating officer of LiveVox. “Our success in healthcare put us in a unique position. Through our exposure to the entire contact center process, we saw a need for a tailored contact center solution across all industries. Until now, companies were either required to build their own solution or apply a generic hosted solution that sacrificed meeting their customer’s specific needs. Our name change better reflects our capabilities across all markets.”
Founded in 1999, LiveVox has already established itself as a provider of in- and outbound dialing solutions. With its focus on inbound and outbound voice applications, LiveVox is now able to offer customers a complete, end-to-end call center solution.
About LiveVox, Inc.
LiveVox, Inc. is a voice solutions company, providing hosted and customizable tailored voice applications. LiveVox’s proprietary technology enables for extremely rapid call center deployment and real-time business updates as needed vs. the lengthy time-frame call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox customers experience an average cost-savings of 50% and realize 100% – 900% returns on investments through reduced toll free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com.
LiveVox, Inc., the LiveVox logo, LiveVox Portal and Virtual queue are trademarks or registered trademarks of LiveVox, Inc. All other trademarks are the property of their respective owners.
###
Media Contacts
Keith Larson
LiveVox, Inc.
T: 610-639-1760
klarson@livevox.com
Pauline Shiu
MRB Public Relations, Inc.
T: 732-758-1100
pshiu@mrb-pr.com
