Connect with us

Hi, what are you looking for?

New Products

Revenues from Digital Home Support Services to Reach Nearly $1B by 2011

Support Services for Troubleshooting and Repair Will More Than Double; Separate Category for New PC Installation and Configuration Will Bring in Another $700 Million

Total U.S. consumer spending for home technical support services will reach nearly $1 billion by the end of 2011, according to Parks Associates’ Digital Home Services: Carriers, Retailers, and the Consumer. This new study predicts that remote or on-site IT support services for home computers and networks will grow from approximately $450 million in 2007 to $977 million by year-end 2011. Simultaneously, in-home services for the installation and configuration of new PCs will generate revenues exceeding $700 million by year-end 2011.

“Consumers have been very consistent in expressing both their frustration with the complexity of today’s digital home products and services and their willingness to seek professional assistance to solve these issues,” said Kurt Scherf, Parks Associates’ vice president and principal analyst. “Customer service and support are not just critical challenges for retailers, manufacturers, and service providers to overcome but also significant revenue-generating opportunities for forward-thinking companies.”

Scherf has identified eight elements critical to delivering end-to-end digital home support. These key requirements for building enhanced customer support include developing robust solutions to simplify CPE and hardware installation, improving service provision, automating troubleshooting services, building metrics-gathering solutions, and enhancing help desk support systems, which could include the development of dynamic knowledge databases and other operation support system (OSS) features.

Digital Home Services: Carriers, Retailers, and the Consumer provides insight on the drivers for digital home support solutions. It profiles more than 40 companies in the digital home support value chain and provides more than 60 primary consumer data points. The report provides U.S. forecasts for digital home support services, including remote and on-site troubleshooting and in-home PC installation and setup through 2011. For more information about Digital Home Services: Carriers, Retailers, and the Consumer, contact Parks Associates at 972-490-1113 or sales@parksassociates.com or visit http://www.parksassociates.com.

About Parks Associates: Parks Associates is a market research and consulting firm focused on all product and service segments that are “digital” or provide connectivity within the home. The company’s expertise includes home networks, digital entertainment, consumer electronics, broadband and Internet services, and home systems.

Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, multiclient studies, consumer research, workshops, executive conferences, and custom-tailored client solutions. Parks Associates is also a reliable resource for industry, local, national and international press, providing data, analysis, and insight on all aspects of the “digital living” markets.

Parks Associates hosts several fall events and co-hosts CONNECTIONS™ and CONNECTIONS™ Europe (in partnership with the Consumer Electronics Association) each year. In addition, Parks Associates produces the publication Industry Insights two times per year in conjunction with the CONNECTIONS™ Conference series.

Advertisement. Scroll to continue reading.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Latest Products

Clearaudio Compass Turntables in Black and Silver with lid up front

New Products

Discover the Clearaudio Compass, a German-engineered entry-level turntable built for audiophiles. Precision, style, and performance—ready to shake up Rega, Pro-Ject, and VPI.

Sennheiser BTD-700 with Momentum4 Headphones Sennheiser BTD-700 with Momentum4 Headphones

Dongle DACs

Sennheiser BTD 700 Bluetooth dongle boosts wireless audio with aptX Lossless, low latency, and Auracast—plug & play high-def sound for any device.

Pro-Ject Travel Set in Black and Silver Pro-Ject Travel Set in Black and Silver

Bookshelf Speakers

Take real hi-fi on the road—no, not some tinny Bluetooth box. The Pro-Ject Travel Set is proper stereo, not sound for peasants. Fits in...

EarFun Tune Pro Wireless Headphones Black EarFun Tune Pro Wireless Headphones Black

New Products

EarFun Tune Pro Hybrid ANC Wireless Headphones offer 120-hour battery, and AI calls for peanuts—just don’t expect a fancy case or Hi-Res Bluetooth. Big...

Marshall Killburn III portable Bluetooth Speaker in Black and Cream Marshall Killburn III portable Bluetooth Speaker in Black and Cream

New Products

Marshall Kilburn III: The portable speaker that thinks it’s a mini amp — rocking 50+ hours of playtime, 360° sound with zero blind spots,...

AZLA Ear Tips for AirPods Pro AZLA Ear Tips for AirPods Pro

Earbuds & In-Ear Headphones

Upgrade your earbuds with AZLA Eartips — precision-engineered for a secure fit, superior comfort, and improved sound clarity. Perfect for AirPods Pro, Galaxy Buds,...

Gift Ideas?

Father's Day Gift Guide 2024 Best Tech and HiFi Gifts

Gift Guides

Upgrade Dad's digital lifestyle with gifts he'll enjoy all year and beyond this Father's Day. New Hi-Fi, Headphones, Home Theater and more!

You May Also Like

Advertisement

ecoustics is a hi-fi and music magazine offering product reviews, podcasts, news and advice for aspiring audiophiles, home theater enthusiasts and headphone hipsters. Read more

Copyright © 1999-2024 ecoustics | Disclaimer: We may earn a commission when you buy through links on our site.



SVS Bluesound PSB Speakers NAD Cambridge Audio Q Acoustics Denon Marantz Focal Naim Audio RSL Speakers