MONTREAL, Canada, July 15, 2008 — Paraxip Technologies, a Sangoma Company (TSX Venture Exchange: TSXV: STC) (www.paraxip.com), a leading developer of software products that empower the rapid and cost effective deployment of IP telephony in the contact center and in the enterprise, today announced that its NetBorder product has been validated through the Gvalidated Application Integration Program by Genesys Telecommunications Laboratories, Inc. an Alcatel-Lucent company (Euronext Paris and NYSE: ALU).
To achieve this designation, a company must be accepted into the Genesys validation program and successfully develop and deploy integration software for the Genesys Customer Interaction Management platform. Gvalidated is the highest status for a non-Genesys developed integration.
The NetBorder product suite leverages standard computing platforms to provide smart connectivity for sophisticated telephony applications. The patent-pending NetBorder architecture reduces deployment costs and allows IP Telephony solutions to seamlessly extend their reach to numerous external devices and networks. NetBorder allows Genesys IP Contact Center solutions to connect to legacy PSTN equipment, to be enhanced with superior Call Progress Detection for automating outbound or notification campaigns, to seamlessly integrate remote agents into the IP infrastructure, and to have Genesys IP deployed in configurations without a costly softswitch.
“With the Gvalidated designation, our integration partners have a way to differentiate their integration and work more closely with Genesys to provide high quality solutions for our joint customers,” said Robert Koen, senior director of worldwide partner program operations at Genesys.
The Gvalidated designation helps companies identify applications that have met a stringent set of integration validation requirements. Only applications that carry the Gvalidated logo can claim that the integration has been developed according to Genesys-approved methods and standards, was designed using Genesys tools, is documented through Genesys standards and methodology and has been successfully tested in a lab environment.
“Reaching the Gvalidated status for our solution is a natural and important step forward in light of the close working relationship we have developed with Genesys over the past few years,” said Serge Forest, CEO of Paraxip Technologies. “Our growing base of joint Genesys/Paraxip customers, partners and prospects now has further evidence our commitment to the strong interoperability and supportability of our combined solutions.”
The Gvalidated designation is valid for two years. In addition, each application must re-certify if changes or enhancements are made.
To learn more about the Gvalidated program, visit www.genesyslab.com/partners.
About Paraxip Technologies
Paraxip, a wholly-owned subsidiary of Sangoma Technologies Corporation (TSX VENTURE:STC), develops and markets connectivity products that empower the rapid and cost effective deployment of IP Telephony in the contact center and in the enterprise. Paraxip’s flagship software product, NetBorderTM, leverages standard computing platforms to provide smart connectivity to sophisticated telephony applications. The patent-pending NetBorderTM architecture reduces deployment costs and allows IP Telephony solutions in the enterprise to seamlessly extend their reach to numerous external devices and networks. Additional information on Paraxip can be found at www.paraxip.com.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources — self-service or assisted-service — to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com
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Media Contact:
Frederic Dickey, Paraxip Technologies, 514.288.7111, Frederic.dickey@paraxip.com
David Radoff, Genesys, 650.466.1078, dradoff@genesyslab.com
