Just had comcast install new HD service. The Motorola DCT5100 does not output anything my Denon Receiver recognizes on the Optical or Coax digital outputs. After searching around, I find out this is an older used box, not happy with that. The installer and the help desk seem to think it is my setup. My showing them that I plug the optical in m DVD player, sound.. move to the DCT5100, no sound and an error light on the Denon.. they were confused as we were still watching the DVD onscreen.. sigh..
So.. I have poked around and the audio setup is advanced and matrix, and I actually changed all of the settings, none work.
I looked at firmware version 08.14 so that seems up to date..
Any advice out there? I have a service call for next Wednesday, I want a newer box, but they will not promise that..
Audio setup has Default Audio Track - English Optimal Stereo - Yes Audio Output - Advanced Compression - None (also tried Light and Heavy) Stereo Output - Matrix
that is all there is..
But I do belive that this is probably the problem.. just not able to change on the 5100.. hopefully they will bring a new model that might have the option..
Vol Level Analog Output Digital Output Loop-Through
If I scroll to the Digital Output setting my choices are:
Dolby Digital Linear PCM
What cable company do you have? Either Cox or Time Warner usually has these same menu settings. You really should ask for a 6000 series STB if they have one.
One last thought: Are you changing the input to Optical on your receiver? Also some STB's will not output a digital audio signal if you are also connected to an analog audio output.
I have Comcast. I called Motorola, they said something to the effect it was a provisioning option by my carrier and to call them. I called Comcast again, that was depressing. The gal did not even want to look up anything, just typed notes to place a service call. I already have that..
I also read somewhere that with Comcast you have to ask for Home Theatre feature to be installed at a charge, not sure if that is true, but probably a provisioning option..
I will ask for a DCT6200 and if they do not have one, well, I will have to think about what to do.. I guess tell them I do not want HD then, go into the local store and ask for one.
I am in Orange Co, Calif if anyone has a box that works, drop me a pm.. or here.