Orellana Will Oversee Implementation of Xantech’s New Consumer Resource Management Software
Sylmar, Calif. — February 4, 2008 — Xantech Corporation has announced today the promotion of Alex Orellana to manager of technical services. In his new role, one of Orellana’s primary responsibilities will be to oversee the implementation and internal training of RIATA–Xantech’s new consumer resource management (CRM) software.
“Alex’s knowledge of Xantech products and his familiarity of the entire Xantech organization is a tremendous asset that we can utilize to provide our customers with the quickest and most thorough service possible,” said Don Mosandl, vice president of operations. “I am absolutely confidant that Alex will excel with his new duties and goals.”
A ten year Xantech veteran, Orellana previously served as the liaison between Xantech and its factory in China. As the manager of technical resources, Orellana, who reports directly to the vice president of operations, will focus primarily on Xantech’s RIATA software. Evidence of Xantech’s continued commitment to provide the best service possible, RIATA is a proven software system that ensures customers are provided prompt service that meets their needs thus enhancing their level of satisfaction. Other duties will include monitoring improvements to phone systems–resulting in reduced service times–along with overseeing manufacturing engineering issues.
“I am eager to step into this new role,” said Orellana. “One of my top priorities is the continued improvement of Xantech’s customer relations and overall customer satisfaction. One way we can accomplish this is through RIATA which will help us improve and streamline our internal operations to provide our customers the most reliable and comprehensive service.”
In Brief: Release Summary
• Xantech has announced the promotion of Alex Orellana to manager of technical services.
• Orellana will oversee the implementation and internal training of RIATA–Xantech’s new consumer resource management (CRM) software.
• RIATA is a proven software system that ensures customers are provided prompt service that meets their needs thus enhancing the level of customer satisfaction.
• Orellana will also monitor improvements to Xantech’s phone systems–which will result in reduced service times–as well as oversee manufacturing engineering issues.
About Xantech Corporation
Established in 1969, Xantech Corporation (www.xantech.com) designs and manufactures an extensive range of state of the art A/V Distribution and Control Systems, and Component Products, many of which have become the de facto industry standards. Since 1969, over two million of these systems have been installed worldwide.
The Xantech product line includes LCD Touchpanel Controllers, Multi-Zone, Multi-Source Audio/Video Systems, Multi-Zone, Multi-Source Pre-amplifiers, Multi-Channel Audio Amplifiers, Infrared Receivers, Remote Control Switchers, Interface Modules, IR Connecting Blocks, IR Emitters, Volume Controls and IR Accessories. Products are sold to Professional Installers and Distributors directly from Xantech.
Xantech’s products are marketed in North and South America, Australia, New Zealand, Asia and Europe. Xantech is a subsidiary of Nortek, Inc. (www.nortek-inc.com), a multinational manufacture and distributor of building products for residential and commercial markets. Nortek, established in 1967, is headquartered in Providence, Rhode Island.
For additional information about Xantech and its innovative products, please visit www.xantech.com.
