LiveVox to handle outbound dialing contact center needs for AMO
SAN FRANCISCO, CA and NORCROSS, GA- June 13, 2006- LiveVox, Inc., a voice solutions company providing hosted and tailored voice applications, today announced Asset Management Outsourcing, Inc. (AMO), a leading outsourced provider of accounts receivable management services, as its latest customer.
“There are some very good companies competing in this arena but LiveVox was the only company that could quickly implement a customized solution for us and provide the quality follow-up service we needed,” states Mike Chamberlain, AMO’s president and chief executive officer. LiveVox has been a true partner and has even been available to us in some of our sales presentations.”
“Consolidating and segmenting our product mix has further enabled LiveVox to be even more effective,” adds Mike Sands, AMO’s director of operations in Cleveland, TN. “Since working with LiveVox, we’ve seen a significant rise in productivity among our agents, resulting in more right party contacts and an average of an 18% increase in collections when the campaigns are run at the right times. Additionally, we’re experiencing a 15% reduction in our cost of collections compared to our former solution and our IT staff has more time to focus on other projects. More impressive, perhaps, is how responsive LiveVox is with handling any question or system request we have. We are always able to reach our contact and see results quickly turned around.”
For AMO, LiveVox has developed a hosted contact center solution, handling outbound dialing. The LiveVox solution specifically meets AMO’s and their client’s business needs which enables agents and the account calls to be more productive. Through the LiveVox voice solution, AMO’s call center can connect callers to a live agent 24/7, 365 days a year. LiveVox and AMO are also developing additional tools that will improve processes across the contact center through advanced data gathering capabilities.
“AMO is a great client for us,” said Larry Siegel, chief operating officer of LiveVox. “We saw an opportunity in the industry to develop a truly customizable contact center solution. AMO’s operational creativity and spirit of continuous improvement philosophy opened the door for a variety of LiveVox applications that would further compliment their segmentation and recovery strategies.”
About LiveVox, Inc.
LiveVox, Inc. is a voice solutions company, providing hosted and customizable tailored voice applications. LiveVox’s proprietary technology enables for extremely rapid call center deployment and real-time business updates as needed vs. the lengthy time-frame call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox customers experience an average cost-savings of 50% and realize 100% – 900% returns on investments through reduced toll free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com.
About Asset Management Outsourcing, Inc.
Asset Management Outsourcing (AMO) is a leading outsourced provider of accounts receivable management services. As one of the largest collectors of delinquent debt in the United States, AMO delivers industry specific accounts receivable management services to leading corporations, healthcare entities and government clients. AMO provides customized receivables management solutions through traditional third party collection services for post charge-off accounts. Our solutions will give our clients a competitive advantage by providing improved cash flow, lower operating costs, reduced bad debt expense and improved customer retention.
LiveVox, Inc., the LiveVox logo, LiveVox Portal and Virtual queue are trademarks or registered trademarks of LiveVox, Inc. All other trademarks are the property of their respective owners.
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Media Contacts
Keith Larson
LiveVox, Inc.
T: 610-639-1760
Klarson@livevox.com
Pauline Shiu
MRB Public Relations, Inc.
T: 732-758-1100
pshiu@mrb-pr.com
