Red if I'm not mistaken means it's on your side. Orange is network issue and of course green is working. So it's most likely something on your side if it's red
Never heard anything about it being down, but eitherway it's been up the last few days each time I check and I just turned it on. So it's working as I'm posting this message
I had tried hard reset from back but no luck. My problem may have been that I just switched off/on quickly...worked with my pansat. This time I left it a few minutes and now it works.