Silver MemberUsername: Runnerguy
Post Number: 361
Digital Home readers were pleased to learn yesterday that the FIFA U-20 World Cup game between Austria and Canada would be broadcast in high definition on CBC HD.
While Rogers and Shaw subscribers enjoyed the game, ExpressVu HD subscribers were disappointed when all they found on CBC HD was a blank screen.
Angry ExpressVu subscribers who contacted the direct-to-home satellite broadcasters were told by customer service representatives the broadcast was "down at the source" and that nothing could be done because the CBC was experiencing technical difficulties.
ExpressVu subscribers posting to the Digital Forum about the problem quickly learned the CBC HD signal was fully operational and that viewers of CBC HD on cable systems such as Rogers and Shaw were not experiencing any "technical difficulties".
Representatives from the company would not comment on why ExpressVu subscribers were unable to see the game, however, industry insiders familiar with Bell's massive satellite piracy problems have told Digital Home the problem was likely due to a failed attempt to stop satellite pirates from seeing the game.
Digital Home estimates that hundreds of thousands of Canadians currently receive ExpressVu signals using modified Free-to-air (FTA) satellite receivers.
Ironically Canadians pirating the ExpressVu HD signal using modified HD FTA receivers tell Digital Home their CBC HD signal was working the entire time that legitimate subscribers were without their CBC HD signal.
ExpressVu has not responded to requests by Digital Home to discuss the extent of the satellite piracy problem, what steps the company is taking to resolve the problem nor its impact on legitimate subscribers.
Readers tell Digital Home that after about an hour of complaints, the broadcast was restored but not before they had missed a significant portion of the game. Subscribers were especially upset because the company made no attempt to let viewers know the problem was occurring and what steps they were taking to fix the problem.
One angry reader asked "How hard was it for Bell to leave the channel up on the EPG and if you were to tune into it have a splash screen up stating that the problem is with the source?"
If its any consolation to angry ExpressVu subscribers, Canada lost the FIFA U-20 World Cup game with Austria by a score of 1-0.
Bronze MemberUsername: Dimwitt
Post Number: 74
Gold MemberUsername: Satscanner
Beaversbush, Sportsmans P... Great White ...
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