Pansat 3500 EPG doesn't Work


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Have had a new Pansat 3500 setup for a week with the 136 Bin on it, channels all work fine but EPG gets nothing at all.
Have tried the All and the Echo 8.6 and the other one echopackage something like that but all 3 get no EPG listings, the only thing I have not tried is a power down from the switch on the back.
The EPG keeps time and Date with no problems.
I also the a Pansat 2700 that works fine on the EPG with the 140 Bin on it.
Have ran out of Ideas.
Thanks for the time
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