Can anyone help me get this fix or who I can contact. Here is my problem.
I have the Plasma for 6 month and now in service for 4 month and no date of when it will be finish. I'm not asking for money back or replace of another JVC Plasmas TV, that will be unfair, I have used it already for 6 month now. What I'm asking for is that the JVC Plasmas TV should have been fixed by now and the time that my JVC Plasma TV is in-service, I should be reimburse back the warranty for the 4 missing months.
I was told by JVC the this model have a defective ratio of 1 in 4...should be a Recall.
--JVC First Visit to my house on 08/16/05 to see what wrong with Plasmas TV (I miss work half day) --Second visit 08/30/05 wrong parts (I, again miss work half-day) --Third visit 09/20/05 to pick up Plasma TV and needed help to move TV to van (I, again miss work half-day) --Call every week to get status on the Plasmas TV, they never call back. --Called the week of 11/06/05 and was promised delivery on 11/15/05...Only one person came and he wasn't able to carry TV by himself (should have been advised, only my Mom was home. --Re-Scheduled for delivery on 11/07/05 at 9:00am to 12:00PM ...No show (again this time my Dad miss work half-day) --11/17/05 deliver Plasmas TV to my house...still not work (again my Dad miss work half-day)
--Call 800 858-6442 talk to Mona on 11/29/05
--Call JR ext.6006 left message on date below and no call back or message 12/01/05 12/05/05 12/07/05
--Call Gabriel ext. 6021 12/09/05 12/12/05 =got a miss call from him no message.
--Call 800 526-5308 and was transfer to JVC executive line, left message and no call back.....on 12/09/05 and 12/15/05
The JVC Plasmas TV is now at Video Service Tech Inc. They still don't know what wrong with it and can not give me a time when it will be done.
Love to have it back for Chirstmas. Please e-mail at dd2000man @ Yahoo . com on how to get it back ASAP.
no video or audio.....They replace the PC board, power supply and still not able to get video or audio to work. It still power up.. This is a known problem to JVC.
JVC products is good, but service is really really poor.
Well. It sounds like the technicians dont know what they are doing to me. Also, there is more than one board in that plasma, not just one PC board BTW. But thats not likely the problem. Anyway, if its under warranty they either have to fix or replace, its that siomple. Thats why they call it a warranty. You should ask the place you bought this from to make good on their warranty- where did you buy it?
i have had my JVC plasma for a year and a half and now have a green line across the top that is working itself down the screen. Scared to call JVC after reading your post. I only dealt with them once it took to hours to to get to a human being and then they charged me almost $300 for longer wires so i could hang it. not happy and don't know what to do. Any ideas?