DirecTV Response

 

New member
Username: Jefferator

Los Angeles, CA

Post Number: 1
Registered: Mar-05
I thought I'd pass this along for those of you who're interested. I emailed DirecTV to try to find out what's happening with their HD TiVo service. Below is what their response was and what I wrote to them. In short, it was a non answer.

My email:
Details: I currently have a DirecTV system with a triple LNB dish and
integrated TiVo unit (Philips DVR). I'm planning on upgrading to HDTV
this summer but am suffering sticker shock on the price ($999) of the HD
TiVo unit (HR10250).

My question is will this unit work with the new satellites you're
launching this year that will start using mpeg4? If not, will it be
upgradeable? If not, will you offer some credit/buyback plan to replace the
unit with a new one that will be compatible?

Any helpful information will be appreciated.

Thanks,
Jeff

Their response:
Dear Jeff,

Thanks for writing. Earlier this year DIRECTV made several
announcements from the Consumer Electronics Show (CES) about new technology and
high definition local channels. I understand your concerns about how
this new technology and programming will affect you and while I do not
have specifics at this time, we are working out all of the details for the
new technology and equipment. We will be able to provide more
information soon so please stay tuned to DIRECTV.com for the latest information
and news about our services.

Sincerely,

Joseph
DIRECTV Customer Service
 

TV Psychic
Unregistered guest
Translation:

We at DIRECTV plan on sticking it to our customer base with as little notice as possible. We encourage all the Yahoos out there who have money to burn to spend an extra $1000 on the new HD-TIVO receiver/recorder as soon as possible. When we begin the transition to the MPEG4 format we plan on sticking it to ALL our customers with new installation fees, fees for new access cards, account transfer fees, additional programming fees, outrageous equipment deposits, expensive receivers with a shelf life of less than two years and other fees, expenses and costs we haven't even considered yet. No upgraders, no credits, nothing but heartache and grief. In other words business as usual, we do appreciate your patronage and hope you continue to waste, err I mean spend, your money with us. We at DIRECTV understand you do have other choices but believe you are too stupid to take your business elsewhere.

Sincerely,

Joe Blow
DIRECTV Customer Service
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