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New member Username: DensomPost Number: 1 Registered: Apr-08 | Thinking about purchasing a Mitsubishi TV? Think again. Bottom line, my 4.5-year-old $3,000 Mitsubishi Diamond (yes, Diamond series..."The best from Mitsubishi") WS65611 stopped working and Mitsubishi told me "there was nothing they could do to compensate me". To fix...$800, due to a bad "DM Module"!!! First things first, s*** happens. Things break. I can accept that. And I do understand warranties are for a limited time. But in my humble opinion a television should last at least 7 to 10 years. My expectations were not for full compensation, but a least a debt of gratitude to show that the television did not perform to the manufacturers standards. Instead, after about 2 hours worth of phone calls, Mitsubishi feels a 4.5 year lifespan on a TV is acceptable. Yes, I did have a $200 surge protector behind my system. The television was treated more than delicately. The only explanation is poor craftsmanship on the electronics. Here is a recap of what transpired over the past two weeks. My first point of contact was the "MDEA Consumer Relations" group. After 3 minutes of touch tone prompting instruction, I spoke to a very nice Pilipino lady who sounded like she was reading from a queue card. The communication gap was so great that I was getting answers to questions other than the ones I asked. "Did you receive my email?" I asked. "Our fax number is xxx-xxx-xxxx" she politely replied. Finally after the 5th time, she gave me her email address as "www.mdeaservice@mdea.com". I replied, "Are you sure? That does not sound like an email address? Let me read it back to you". Then I looked it up on the website and informed her she was giving out a bad email address. I doubt she understood, but it was worth a try. The conversation ended with "Because your TV is older than 49 months, and because you have no previous issues on record, we cannot provide you with any compensation". After some time, I was able to convince her to escalate my case for review. Now we wait...3 business days until someone will call me back. A business-week goes by and still no phone call. After calling back, I received an apology and was transferred to an office with less of a communication gap. Basically I was given the same answer, 49 months is our limit. Then I asked, "So if I were to buy a new Mitsubishi television, how long can I expect it to last?" I very political "that depends on many variables" answer was given to me. She offered to submit my case for reevaluation. Fast forward a few more business days. Now I receive a call from a gentleman who *literally* reads me the same "49 month" response in that all too familiar 5th grade book report monotone voice. Yet another pawn in the strategic game of delivering bad news was moved to the check position. And after all that, another day goes by and finally I get in touch with someone involved in the decision making process. His reply, straight out of the Mitsubishi "how to be as profitable as possible in the short-run" handbook: "Our warranty is 1 year. There is absolutely nothing we can do to assist you." My hopes for this email, other than some extreme venting, is that some consumer somewhere who is trying to decide between Mitsubishi and a competitive brand will reconsider their purchase in fear of having Mitsubishi not stand fully by the quality of their product should something go awry. I leave you now with my link bait... I will not buy a Mitsubishi Diamond LT-46244, LT-52244, WD-57833, WD-65833, WD-73833, any of their 1080 DLP, LCD flat panel, and certainly not the Laser TV they are coming out with. The products might look good in the showroom, but poor customer service and the manufacturer's unwillingness to take any ownership of poor craftsmanship is what you can expect in the future. |