Still waiting for it to arrive. I checked the tracking number with FedEx and see it's been sitting in their Canadian Depot in Mississauga since March 17. I called Emotiva to see if I could figure out what was going on. They told me it was because there was no broker responsible for the package.
It would have been nice if they had told me that at the time they sent the shipment and not let have to figure it on my own. Basically they told me I'm on my own and made me feel like it was my fault not knowing this.
My guess is they screwed up the shipping by not checking the right boxes or declaring the value or something. We used to have packages shipped up to our office in B.C. by FedEx all the time, and occasionally one would be delayed. Invariably it was because the shipping form was improperly filled out. It's unbelievable they really are that clueless about shipping to Canada.
And yes I agree with you -- their attitude sucks. I would dispute the charge if you paid by credit card, particularly since it sounds like they did not hold up their end of the deal. Hopefully, you did not wire them the money.
I just order speakers a week or so ago. They were shipped via USPS which flips to Canada Post on this end. They entered Customs at 11:04 and cleared at 14:08 on the SAME DAY. I've ordered many things from the US and the only time I have trouble is with UPS....although usually not with speed, but with package damage or incredibly high duty and VAT fees attached. I ordered two sets of brass spikes for speaker stands I was making. The value of the purchase was $36.00. I had to pay over $25.00 when the package was delivered. How messed up is that.
Sorry for the screw up with this David. It must be incredibly maddening. Horrible customer service.