Nissan/Infiniti 6-disc CD changer: email Corporate!!

 

New member
Username: Jeffncqx4

Post Number: 1
Registered: Feb-06
LOL......Sorry for the length of this. I got tired of reading about how nobody at Infiniti/Nissan will do anything about this. This is a copy of the letter I sent/CC'd to allthe big-wigs at Nissan/Infiniti. Hope they have a nice day!...lol..Corporate contacts are listed below...Enjoy!


Kyle,

I am not sure if this will do much good but I have to try at least. I have had no luck at all, in what I considered an easy search for some help from either local Infiniti service or from the Infiniti Consumer Affairs. My family has leased or owned approximately 6 Infiniti vehicles in the last 12 years and we have always had very good dealings with the company. We have just bought a 2001 QX4 for my wife that she fell in love with. Obviously used we expect certain things to happen. The first thing that did happen, however, was that the 6-disc in-dash DC changer began having problems ejecting/reading the CDs we had. My wife did some research and found that there was a huge community of Nissan/Infiniti owners that were having the exact same problem. Most were and are currently having no luck having this problem resolved. However, to be fair, a small handful did. I believe a Cerritos Nissan from somewhere in California helped one man but that was only after the service manager was shown the thirty page print-out of individual complaints regarding the same problem. My question is this: Is there a way to properly and efficiently handle this and if so, why hasn't it been handled better before? I understand about warranties and previous owners, as your consumer affairs representative was so kind in explaining three times to me. If it were a somewhat random case, I would understand. These cases are NOT random nor are they isolated. All I want is for Nissan/Infiniti to handle this in the manner that they should, and could. The consumer affairs representative (Gil @ EXT # 3782) seemed to leave the resolution of this to the local service manager with absolutely no recourse beyond his final decision, which I know is not a possible scenario. The consumers in these web-based communities, as you know, have big listeners in future buyers for your cars-certainly at least your repeat business is suffering by the inaction of your service managers and consumer affairs department. It's only a matter of time before major media and grass-roots outlets decide to make an example of yet another auto giant not caring to stand behind their product.

https://www.ecoustics.com/electronics/forum/car-audio/171690.html



Thank you for your time,
Media Contacts

Frédérique Le Greves
Vice President, Corporate Communications

Product & Consumer Public Relations

Kurt von Zumwalt
Director, Product PR kurt.vonzumwalt@nissan-usa.com

Dean Case
Manager, Tech, Environment, Motorsports dean.case@nissan-usa.com

Sumiyuki Shimizu
Manager, Global Product Communications sumiyuki.shimizu@nissan-usa.com

Nissan Division:

Tim Gallagher
Senior Manager, Nissan Product PR tim.gallagher@nissan-usa.com

Moe Durand
Manager, Nissan Product PR maurice.durand@nissan-usa.com

Infiniti Division:

Kyle W. Bazemore
Senior Manager, Infiniti Product PR kyle.bazemore@nissan-usa.com

Corporate Communications

Fred Standish
Director, Corporate Communications fred.standish@nissan-usa.com

Terri Hines
Sr. Mgr., Public Affairs & Lifestyle Comms. terri.hines@nissan-usa.com

Vicki Smith
Sr. Mgr., Manufacturing & Southeast Region vicki.smith@nissan-usa.com

Katherine Zachary
Manager, Corporate Communications katherine.zachary@nissan-usa.com

Megan Liefer
Manager, Western Region megan.liefer@nissan-usa.com

Angela Coletti
Manager, Midwest Region angela.coletti@nissan-usa.com

Steve Oldham
Manager, Eastern Region steven.oldham@nissan-usa.com

Steve Parrett
Manager, South Central Region steve.parrett@nissan-usa.com

Jeannine Ginivan
Manager, Mid-Atlantic Region jeannine.ginivan@nissan-usa.com

Maria Fernanda Bowe
Manager, Corporate Relations & Diversity PR maria.bowe@nissan-usa.com

Ernesto Del Aguila
Specialist, Corporate Communications ernesto.delaguila@nissan-usa.com

 

Unregistered guest
Amen to what you have said. I have the same problem with my QX4 only 2 days after I bought it. Again, this is a used vehicle, but after doing research on this problem, I have found that it is a MAJOR issue with this system. Infiniti should be ashamed. Maybe, that's why Lexus still has the quality issue locked up????
 

Bronze Member
Username: Nospam4cj

Wichita, Kansas USA

Post Number: 16
Registered: Sep-06
This is a common problem with Factory Bose/Clarion 6-disc changers. You may want to take a look at how Nissan and Clarion will handle this problem:

https://www.ecoustics.com/electronics/forum/car-audio/137782.html

I have also sent emails to corporate and working with the Better Business Bureau and the State Attorney General's Office for a resolution.
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