So some of you guys will remember the hassle I had with my Emotiva order a couple months back.
Brief history - I ordered the amp and after wondering where the heck it was after I hadn't received it, I called Emotiva (not helpful), and finally Fed-ex. Turns out Emotiva never arranged for brokerage into Canada (and neglected to tell me that). After being on the receiving end of some extremely poor customer service from one particular Emotiva employee, I finally told them I didn't want the amp anymore. So it was returned back to them from the Fed-ex depot here in Canada.
Keep in mind I never had the amp in my possession.
I got a bill today from Fed-ex for a 149.00 dollar broker fee.
WTF man. That is horrible. David lets take a field trip from Canada to Emotiva's head office and set it on fire. Emotiva's crap looks cheap to me. It sounds like their customer service is just as bad. That and they use Fed-ex. Who in the phu-cking right mind use shitty Fed-Ex. They are horrible. Emotiva sucks.
I think the emotiva guys are a bit wet behind the ears. How could they not have foreseen the issues of sending their gear to Canada? Poor planning on their part and you should not have to pay for that!
Sorry to hear the troubles mate. Emotiva should totally pay the fee without hassle. I'm sure that when potential Emotiva buyers google Emotiva, they'll come accross this thread and will stay away.
I buy stuff from the States all the time. It is easy. U.S. to Canada should not have been a problem. U.S. to Japan or Spain, then maybe. I have shipped lots of stuff to U.S.A via UPS and have also received lots. No problems at all. Emotiva just need to get their s#hit together. I doubt they will be a company for long anyway.
I see what you mean about Fed-ex being a pitbull, Nuck. Within 5 days of getting my initial bill, I've already got a notice from them stating they were angry that I had not paid yet.
I agree, Frank. It would have been easy for them to just write me off as a disgruntled customer that will never buy anything from them anyway and ignore me.
Now if they could only do something about that insolent, unpleasant employee they have moderating their forum...
Sorry Neil.....I am a professional Cynic. Anytime something like this DOESN'T spiral out of control, I am amazed. This time very pleasantly.
David had a terrific outcome and maybe we all learned something in the exchange.
A friend of mine took his car to be serviced at an independent shop. His instructions were to do the routine service and anything proactive to make it last a long time....he had no intentions of selling it and wanted it to lsst. Half way to Bakersfield the Drain plug came out and the engine toasted. It was turbo'd so the loss of engine oil just near-doubled in cost. Lawsuit / Bureau of Automotive repairs / ugly stuff for over a year. Started with a .15$ washer and a moron with a wrench.