LOL......Sorry for the length of this. I got tired of reading about how nobody at Infiniti/Nissan will do anything about this. This is a copy of the letter I sent/CC'd to allthe big-wigs at Nissan/Infiniti. Hope they have a nice day!...lol..Corporate contacts are listed below...Enjoy!
I am not sure if this will do much good but I have to try at least. I have had no luck at all, in what I considered an easy search for some help from either local Infiniti service or from the Infiniti Consumer Affairs. My family has leased or owned approximately 6 Infiniti vehicles in the last 12 years and we have always had very good dealings with the company. We have just bought a 2001 QX4 for my wife that she fell in love with. Obviously used we expect certain things to happen. The first thing that did happen, however, was that the 6-disc in-dash DC changer began having problems ejecting/reading the CDs we had. My wife did some research and found that there was a huge community of Nissan/Infiniti owners that were having the exact same problem. Most were and are currently having no luck having this problem resolved. However, to be fair, a small handful did. I believe a Cerritos Nissan from somewhere in California helped one man but that was only after the service manager was shown the thirty page print-out of individual complaints regarding the same problem. My question is this: Is there a way to properly and efficiently handle this and if so, why hasn't it been handled better before? I understand about warranties and previous owners, as your consumer affairs representative was so kind in explaining three times to me. If it were a somewhat random case, I would understand. These cases are NOT random nor are they isolated. All I want is for Nissan/Infiniti to handle this in the manner that they should, and could. The consumer affairs representative (Gil @ EXT # 3782) seemed to leave the resolution of this to the local service manager with absolutely no recourse beyond his final decision, which I know is not a possible scenario. The consumers in these web-based communities, as you know, have big listeners in future buyers for your cars-certainly at least your repeat business is suffering by the inaction of your service managers and consumer affairs department. It's only a matter of time before major media and grass-roots outlets decide to make an example of yet another auto giant not caring to stand behind their product.
Thank you for your time,
Frédérique Le Greves
Vice President, Corporate Communications
Product & Consumer Public Relations
Kurt von Zumwalt
Director, Product PR firstname.lastname@example.org
Manager, Tech, Environment, Motorsports email@example.com
Manager, Global Product Communications firstname.lastname@example.org
Senior Manager, Nissan Product PR email@example.com
Manager, Nissan Product PR firstname.lastname@example.org
Kyle W. Bazemore
Senior Manager, Infiniti Product PR email@example.com
Director, Corporate Communications firstname.lastname@example.org
Sr. Mgr., Public Affairs & Lifestyle Comms. email@example.com
Sr. Mgr., Manufacturing & Southeast Region firstname.lastname@example.org
Manager, Corporate Communications email@example.com
Manager, Western Region firstname.lastname@example.org
Manager, Midwest Region email@example.com
Manager, Eastern Region firstname.lastname@example.org
Manager, South Central Region email@example.com
Manager, Mid-Atlantic Region firstname.lastname@example.org
Maria Fernanda Bowe
Manager, Corporate Relations & Diversity PR email@example.com
Ernesto Del Aguila
Specialist, Corporate Communications firstname.lastname@example.org
Nissan/Infiniti 6-disc CD changer: email Corporate!!
New memberUsername: Jeffncqx4
Post Number: 1
Amen to what you have said. I have the same problem with my QX4 only 2 days after I bought it. Again, this is a used vehicle, but after doing research on this problem, I have found that it is a MAJOR issue with this system. Infiniti should be ashamed. Maybe, that's why Lexus still has the quality issue locked up????
Bronze MemberUsername: Nospam4cj
Wichita, Kansas USA
Post Number: 16
This is a common problem with Factory Bose/Clarion 6-disc changers. You may want to take a look at how Nissan and Clarion will handle this problem:
I have also sent emails to corporate and working with the Better Business Bureau and the State Attorney General's Office for a resolution.