Fi customer service really is excellent
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Bronze Member Username: FollowyoursoleLos Angeles, CA Post Number: 72 Registered: Sep-04 | I ordered and got my sub 2 weeks ago. I noticed that the gasket around the sub had 2 scrapes gouges on the rubber. Im compulsive about things like that so i emailed scott. He apologized and said he would mail me a new one. Last night I got a package and it was a rubber gasket. I didnt think he would really mail me one. Cause I have to handle customers and sometimes I bullshit on small things like that. Anyways, I got a gasket for a 15 inch sub, i have a 12. ehhh but i got 2 silver fi decal for my car that match perfectly. So Im happy. I would email scott back about the wrong size gasket, but after looking at my sub for so long. the problem i complained about isnt even noticable that much. so, if anyone needs a gasket for a 15 inch sub. hit me up. |
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Silver Member Username: JblanfordPost Number: 622 Registered: Oct-06 | ill take it  |
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Gold Member Username: WingmanaliveA pic is worth 1000 words Post Number: 4922 Registered: Jun-06 | Sending the wrong part is excellent customer service? Glad you're happy though. My Q came pretty well intact. Only glitch was it being sent to the wrong state. Lol. |
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Silver Member Username: JblanfordPost Number: 623 Registered: Oct-06 | "Sending the wrong part is excellent customer service? " it's the thought that counts lol |
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Platinum Member Username: BestmankindLos Angeles, CA USA Post Number: 11423 Registered: Oct-05 | yeah that was i was thinking. geez paul. cut them some slack man. lol. |
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Bronze Member Username: FollowyoursoleLos Angeles, CA Post Number: 73 Registered: Sep-04 | yeah, i guess my post should of said. i got 2 fi car decals that look nice on my windows. And I think im gonna sell the gasket to my little bro. he has a 15 inch q |
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Platinum Member Username: BestmankindLos Angeles, CA USA Post Number: 11424 Registered: Oct-05 | he is your little bro man. just give it to him. please. |
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Gold Member Username: Nyyfan13Fi SSD USA Post Number: 4434 Registered: Jul-06 | give it to him...family helps eachother...and besides you got it for free i believe... and yea, they do have good serive from what ive heard...my transaction with them went through very smoothly, no problems whatsoever and their email response time is pretty good as well |
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Gold Member Username: WingmanaliveA pic is worth 1000 words Post Number: 4923 Registered: Jun-06 | Lol. Yeah I hear Scott is a good guy. UPS however........... And hook your bro up man. |
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Silver Member Username: Volfenhagking1600I WILL be 15 Wangin Post Number: 425 Registered: Oct-06 | how did you guys get fi stickers, i didnt get any? |
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Gold Member Username: WingmanaliveA pic is worth 1000 words Post Number: 4927 Registered: Jun-06 | I didn't get any either. Don't feel left out. Oooo, tell them your surround was scratched or something. Might just work. J/P MDF dust everywhere for me tomorrow fellas.  |
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Bronze Member Username: JtownPost Number: 28 Registered: Mar-07 | What is Fi's website? Apparently I'm an idiot and can't find it. bump. |
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Gold Member Username: WingmanaliveA pic is worth 1000 words Post Number: 4944 Registered: Jun-06 | www.ficaraudio.com |
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