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RCA lyra 2850 installation problems

 

Paul from TX
Unregistered guest
I got the 2850 about a week ago and I installed the software off the cd and plugged it in and it worked fine.

I haven't had a need to connect it to my computer since then. Today when I try to connect it to my computer, it comes up with the Add New Hardware Wizard and will not recognize my player.

I tried it on my other computer and I got the same problem, even with a fresh install of the software.

Anyone know what I can do?
 

Unregistered guest
I have the same problem. I just got an email from RCA that you can call for an answer...maybe.
580-634-0115 Monday - Friday 8am-8pm. Saturday - Sunday 1am-7pm EASTERN time.
 

RCA's A Joke
Unregistered guest
It's no good I had the very same problem and they have to replace it(you will also loose all your files that are on the player)
I'm now on my 4 replacement with them even though they upgraded my 20gm to the 40gm they are just the same in quality, GARBAGE!!! You have to get 4 replacements through them before the manufacter warrenty goes off (1year) before they can do a buy back (which will be less than half the original price paid).I myself personally will never buy another RCA product again!!!!!
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