Samsung Ranked No.1 in Customer Loyalty for Seventh Consecutive Year
Samsung Telecommunications America (Samsung) announced today that for the seventh year in a row, the company has been recognized by the Brand Keys Customer Loyalty Engagement Index as No. 1 in customer loyalty in the cell phone category. Since 2001, Samsung continues to be the only wireless handset provider to be awarded this honor for consecutive years.
The 11th annual national survey identifies brands that are best able to engage consumers by meeting or exceeding their expectations, which creates loyal customers. The report accurately predicts which products consumers are most likely to purchase over the next 12 to 18 months. In the cell phone category, consumer preferences were based on wireless phone design and performance.
“The Brand Keys Customer Loyalty Award is a significant honor because it is based directly on consumer feedback,” said Bill Ogle, Chief Marketing Officer at Samsung Telecommunications America. “Winning this award shows Samsung makes great phones and connects emotionally as a brand.”
Brand Keys is the only research consultancy in the world that specializes in customer loyalty, providing brand-equity measures that accurately predict future consumer behavior. Findings from the index rank brands based on those that consumers felt best met or exceeded their expectations and were most likely to demonstrate the highest levels of consumer loyalty and profitability over the coming two years.
“The Samsung brand has managed to find a niche for itself, where it means something beyond just ‘electronic’ equipment to the consumer,” explained Robert Passikoff, President at Brand Keys, Inc. “Customers remain loyal to brands that resonate with values and Samsung achieves this by providing products that resonate with the customer. A lot of brands don’t have that connection.”
For more information about the 2008 Brand Keys Customer Loyalty Awards, please visit http://www.brandkeys.com/awards.
About Samsung Telecommunications America
Samsung Telecommunications America, LLC, a Dallas-based subsidiary of Samsung Electronics Co., Ltd., researches, develops and markets wireless handsets and telecommunications products throughout North America. For more information, please visit http://www.samsungwireless.com.
About Samsung Electronics
Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2006 parent company sales of US$63.4 billion and net income of US$8.5 billion. Employing approximately 138,000 people in 124 offices in 56 countries, the company consists of five main business units: Digital Media Business, LCD Business, Semiconductor Business, Telecommunication Network Business and Digital Appliance Business. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit http://www.samsung.com.