New Features Added to LogicOps Offers Customers Complete 24/7 Control of Data Center Operations and Managed Services
NEW YORK, NY — May 22, 2007 — Logicworks, a provider of enterprise-level managed services and hosting solutions to support business-critical applications, today announced the next-generation version of its LogicOps customer management and service delivery platform. LogicOps provides Logicworks’ Network Operations Center a complete customer view, enabling rapid service delivery, change tracking, transparency, and auditability.
“At the core of our service level agreements with clients, LogicOps offers customers a secure central Web-based interface to interact with Logicworks for quick service delivery and execution,” said Carter Burden, CEO of Logicworks. “By offering a fully integrated and secure platform, Logicworks provides customers with complete control over their servers and critical data, ensuring optimal customer experiences.”
Through LogicOps’ customer interface platform, “MyLogicworks,” clients can open, review, and track service requests; manage, add, and remove authorized internal users and outside consultants; and review every single aspect of their managed dedicated hosting and services infrastructure. Additionally, LogicOps serves as the central dashboard for Logicworks’ NOC to ensure that business-critical applications achieve the uptime they require.
“The MyLogicworks platform offers the best of both worlds. Not only does it allow complete control, but also gives you secure access to the entire NOC,” said Chris Geiser, CTO of The Garrigan Lyman Group, an independent advertising and marketing agency headquartered in Seattle, with offices in New York and San Francisco. “With LogicOps and MyLogicworks, Logicworks is able to provide us with a streamlined change-control process and a seamless customer experience.”
After utilizing supplementary third-party applications to manage the service delivery process, Logicworks decided to develop its own platform, leveraging a range of open source tools for standards compliance and integration. LogicOps combines customer relationship management (CRM) features with service management, asset tracking, and inventory management functionality. The new version of LogicOps now provides customers with domain name services (DNS) management and the ability to make changes in real time. Additionally, the updated platform includes the integration of Logicworks’ billing and accounting systems, and email parsing to automatically generate new or augment existing service requests which ensure security authorization and document management.
Logicworks supports a broad range of clients in the media, entertainment, healthcare, financial services, digital content and publishing, advertising, high-tech, education, and communications markets.
Founded in 1993, Logicworks provides enterprise-level managed services and hosting solutions to support all types of complex, business-critical applications in need of continuous uptime. From internal applications such as ERP and CRM solutions, to externally-facing Software as a Service (SaaS) and Application Service Provider (ASP) business models, Logicworks helps clients gain a competitive edge, empower employees, reinforce customer relationships, and keep pace with growth. Through its Enterprise Managed Hosting and Managed Database Hosting Service, Logicworks offers unmatched technology expertise and experience to help align IT with business needs. With its proprietary LogicOps application that manages all aspects of technology deployments, Logicworks is uniquely positioned to deliver value-added service and support. Clients include Court TV, USRobotics, Brown Harris Stevens/Halstead.com, Starwood Hotels, and DailyCandy, among others. For additional information, visit www.logicworks.net.