LiveVox’s Technology Improves Agent Performance and
Streamlines Costs for Per-Se Technologies
LiveVox tailors inbound dialing solution for healthcare services and information technology leader — improving its patient billing call centers
SAN FRANCISCO, CA and CHICAGO, IL –Aug. 14, 2006 –LiveVox, Inc., the industry’s first contact center carrier, today announced an expanded agreement with Per-Se Technologies, the leader in Connective Healthcare that helps physicians, hospitals and pharmacies achieve their income potential. LiveVox will now provide the platform for inbound dialing, in addition to outbound dialing, at Per-Se’s radiology and emergency medicine physician patient billing call centers.
“Customer service is what drives our business,” said Pat Leonard, Physician Solutions division president of Per-Se Technologies. “Improvements to our patient billing call center technology are essential to delivering high quality customer services. LiveVox’s solution increases our call center agents’ efficiency and effectiveness, while driving down costs.”
During the past three years of the existing agreement, LiveVox technology has improved collectibility and shortened the patient pay cycle for Per-Se. Per-Se has seen a 15% reduction in call duration resulting in improved call response. Additionally, up to 15% of inbound calls are satisfied with no operator intervention. Per-Se currently handles 50,000 inbound calls monthly in two call centers and expects call volume, handled by the solution, to double by installing the same technology in other call centers.
“Per-Se was looking to automate its inbound call processes within a very tight timeframe,” said Larry Siegal, LiveVox’s chief operating officer. “Based on our knowledge of the company, we were able to quickly develop and implement a solution that would drive results.”
About LiveVox, Inc.
LiveVox, Inc., the industry’s first contact center carrier, provides a hosted, uniquely tailored contact center solution, delivering all traffic (inbound and outbound) through one integrated platform. LiveVox is also the first voice solutions company to bring IMS to the applications layer in a production environment. LiveVox’s proprietary technology enables for extremely rapid call center deployment and real-time business updates as business priorities change, vs. the lengthy time-frame call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com.
About Per-Se Technologies
Per-Se Technologies (Nasdaq: PSTI) is the leader in Connective Healthcare. Connective Healthcare solutions from Per-Se enable physicians, pharmacies and hospitals to achieve their income potential by creating an environment that streamlines and simplifies the complex administrative burden of providing healthcare. Per-Se’s Connective Healthcare solutions help reduce administrative expenses, increase revenue and accelerate the movement of funds to benefit providers, payers and patients. More information is available at www.per-se.com.
LiveVox, Inc. and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc.
Per-Se Technologies Inc., the Per-Se logo are trademarks or registered trademarks of Per-Se Technologies, Inc.