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KARVY Global Services Becomes First BPO and KPO Provider to Offer Immediate Measurement Capabilities
Partnership with MetrixLine Enables Instant Outsourcing Measurement for all of KARVY Global’s Clients
Hyderabad, India and San Francisco, CA — (June 12, 2006) — KARVY Global Services Limited, the Business and Knowledge Process Outsourcing subsidiary of KARVY, the largest integrated financial services institution in India, today announced the availability of online, immediate process metrics and measurement capabilities for outsourced Client processes. KARVY Global is the first outsourcing services provider to provide its Clients with instant process metrics and measurement.
As a result of a partnership with MetrixLine, KARVY Global Clients will have immediate access to view and track their outsourced processes through KARVY Global’s secure Client Portal. MetrixLine’s proprietary web-based technology extracts disparate, distributed data from multiple data stores and builds immediate metrics, benchmarks, baselines, proactive analysis, scorecards and trend comparisons. The service, offered without charge to all KARVY Global Clients, is operated within the secure KARVY Global Services technical infrastructure (ISO 27001-2005 certified).
“Measurement has historically been one of the major challenges facing the outsourcing industry,” said ARthur Flew, CEO of KARVY Global Services. “We wanted to provide our Clients with a tool that not only ensures that performance and deliverables are being met, but are analyzed and presented in a way that provides important business intelligence for our Clients.”
MetrixTrack delivers instant process metrics that aid strategic decisions and operational decisions. The platform automates this entire data-to-metrics process through its developed Metrics IP and MetrixTrack platform, hence helping its Clients to instantly and effectively define and track processes with minimum effort.
About KARVY Global Services
KARVY Global Services is the Business Process and Knowledge Process Outsourcing subsidiary, of KARVY, the largest integrated financial services institution in India. KARVY is ranked in India as the number one registrar, the number two depository participant, one of the top five brokers and the number five investment bank.
As the first third party Indian BPO to receive its ISO 27001-2005 certification, KARVY Global Services provides a full range of Finance and Accounting Outsourcing (FAO — Accounts Payable, Accounts Receivable, Billing, GL Services, Purchasing, Reconciliation, Fixed Assets) Transaction Process Outsourcing (TPO — Back Office Processing for a range of industries including Insurance and Healthcare), Knowledge Process Outsourcing (KPO — Research and Analytics), Human Resources Outsourcing (HRO — Payroll Processing, Benefits Administration, Records Management, Compliance Reporting), and Voice and Technology Support Services (VTO –Inbound and Outbound Call Center Services, Helpdesk Support, Technology Development and Application Hosting).
Headquartered in Hyderabad, India, with three global delivery centers in Hyderabad, KARVY Global Services also has business development offices in New York, Los Angeles, San Francisco, Toronto, London, and Zurich. Additional information on KARVY Global Services is available at www.KARVYGlobal.com.