IVO Software has launched a new version of IVONA Telecom TTS supporting the international MRCP protocol used in the biggest telecommunication systems.
MRCP (Media Resource Control Protocol) is a communication protocol allowing to provide voice services in the client/server architecture. As it has been incorporated into IVONA Telecom this Text-To-Speech system has become one of the few systems of this type that may be easily implemented in the largest call/contact center solutions.
“IVONA TTS’s implmentation in telecommunication systems such as Call Center or IVR substantially lowers their operating costs. A professional-sounding radio-like voice reads out information prepared for a particular customer – hundreds or thousands of calls at the same time… Until recently this required huge telephone support departments. Now Ivona TTS offers great savings to companies” – said Lukasz Osowski, the President of Ivo Software.
IVONA Telecom TTS is already very commonly used in IVR systems and telephone exchanges of many renowned companies. The system is used by enterprises from the banking and energy sectors, telecommunications companies and others. Many of these companies delayed the implementation of IVONA TTS until it supported MRCP.
“For some time we have been witnessing great interest in IVONA Telecom TTS – both from companies which have not yet ever used a TTS in their systems and from those wishing to replace the previously installed products with a TTS offering a better voice quality. That is why we decided to expand IVONA Telecom by adding the MRCP support. This way our product may be used equally easily to support a hundred or ten thousand or more simultaneous telephone conversations” – added Mr. Osowski.
IVONA Telecom TTS is available with one American voice – Jennifer, one Romanian – Carmen two Polish voices – Jacek and Ewa. In the nearest future IVO plans to introduce new English voices (with a British and an American accent) and a German one.
The speech generation technology developed by IVO Software is regarded as one of the best in the world. This is confirmed by the numerous honors and awards it has won. IVONA’s voice quality was also recognized at the prestigious international Blizzard Challenge. Two times in a row, in 2006 and 2007, it was considered one of the closest to a natural voice. IVO Software was established in 2001 and since then it has been involved only in creation and development of speech synthesis products. To find out more about IVO Software visit: http://www.ivosoftware.com.