IVONA Telecom MRCP at MTCC Warsaw

IVO Software officially presented in Poland one of the best text-to-speech system in the world – IVONA Telecom with the MRCP interface. Ivona’s capabilities were demonstrated on the example of a Cisco telecommunication platform and the presentation took place on 18 June at the Contact Center International Fair (MTCC) in Warsaw.

IVONA Telecom, speaking with a natural human voice, is widely used in IVR and telecommunication systems of many renowned companies. The software is used by enterprises from the banking and energy sectors, the largest Polish telecommunication operators and collection companies. In all these businesses IVONA enhances the quality of telecommunication services, customer experience and greatly reduces their operating costs.

The Call Center International Fair in Warsaw (http://www.mtcc.pl) saw the presentation of IVONA Telecom’s version supporting the communication protocol MRCP (Media Resource Control Protocol). It enables provision of voice services in the client/server architecture. This standard is currently applied in the largest Call/Contact Center systems where scalability and efficiency of the solution are of particular importance. By implementing MRCP in the IVONA Telecom TTS, IVO Software joined the elite group of companies supplying products for the most challenging applications.

The speech generation technology developed by IVO Software is regarded as one of the best in the world. This is confirmed by the numerous honors and awards it has won. IVONA’s voice quality was also recognized at the prestigious international Blizzard Challenge. Two times in a row, in 2006 and 2007, it was considered one of the closest to a natural voice. To find out more about IVO Software visit: www.ivosoftware.com.