Crestron Resort-Wide Control and Automation Technology Now Integrates Intelity Interactive Customer Experience (ICE) to Provide the Only Complete Hospitality Solution
Crestron Electronics, the world leader of advanced enterprise control solutions, and Intelity, a leading innovator of interactive hospitality technology, have joined efforts to deliver the only complete, fully integrated hospitality solution by combining Interactive Customer Experience (ICE) with Crestron enterprise control and management technology. The collaboration, which will benefit hoteliers and their guests, will provide the advanced in-room amenities and tracking functionality of ICE, and the property-wide control and monitoring of Crestron control systems and enterprise management software. The intelligent, comprehensive solution enables property managers to centrally manage all guest services and building systems, while increasing revenues, lowering costs and taking the guest experience to new levels, all on a single platform.
“Our new partnership with Intelity allows Crestron to combine an incredible guest services platform, in ICE, with our established property-wide control and management systems, providing the hospitality industry with a complete solution,” explains Crestron Executive Vice President, Randy Klein.
Crestron fully integrated hospitality solutions integrate lighting and shade control, audio/video distribution, environmental system control, asset management, room scheduling, security and more, across an entire property. Crestron Green Light technology delivers breakthrough environmental control, substantially reducing energy usage and utility costs. RoomView enterprise management software allows managers to centrally monitor, manage and control all technology in guest rooms, ballrooms and meeting rooms, guest services, restaurants, bars and nightclubs, Fitness & Spa, retail shops, pools and courtyards. Additionally, Crestron enterprise control and management systems and ICE integrate seamlessly with the PMS (property management systems) to enable resort-wide automation, monitoring and management of all technology.
“The Intelity-Crestron partnership offers hoteliers a robust solution for monitoring property activity and providing customizable guest experiences,” says David Adelson, Intelity founder and CEO. “Intelity’s ICS and Crestron’s back-end system allow hoteliers to track usage of the solution, historically and in real-time. Currently, Crestron provides the only completely integrated building operations and infrastructure management and control solution — we are thrilled to be working with them.”
ICE is a revolutionary in-room guest services solution with detailed monitoring and analytical functionality that organizes, tracks and measures all hotel activity with the touch of a button. Allowing guests to control the travel experience, ICE enables convenient access to all property amenities such as scheduling tee-times, ordering room service, booking excursions and spa services, requesting valet, checking flight status or printing boarding passes and more, all from the in-room touchpanel. Adding to the robustness of ICE is the ICE Control System (ICS), a management and monitoring solution which allows hoteliers to analyze, identify and reduce or eliminate wasteful expenses by tracking activity throughout the property, using real-time charts, graphs and spreadsheets. The ICE system is conveniently accessed, combining the broad functionality of ICE with Crestron control of in-room lighting, thermostats, shades and entertainment, right from an intuitive graphical touchscreen interface.
For 40 years Crestron has been the world’s leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Offering integrated solutions to control audio, video, computer, IP and environmental systems, Crestron streamlines technology, improving the quality of life for people in corporate boardrooms, conference rooms, hotels, classrooms, auditoriums, and in their homes. Crestron’s leadership stems from its dedicated people who are committed to providing the best products, programs and services in the industry.
In addition to its World Headquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughout the U.S., Canada, Europe, Asia, Latin America and Australia.
Intelity, headquartered in Orlando, Fla., is a hospitality software solution company focused on the self-service marketplace. Currently, Intelity is distributing ICE and its corresponding ICE Control System, “ICS”, backbone system to hotel and resort partners. Intelity designs its software/hardware products with a focus on guest service, quality feedback and direct consumer marketing.