Last week, I offered advice for existing wireless customers on getting the best price for a new smart phone. One option I didn't mention is switching service providers, and that's what I ended up doing. I switched from Cingular to Sprint when I wanted to upgrade to a Palm Treo 650 but not pay the full price. I'll explore that option this week.
Why did I make the switch? I had a couple reasons.
First, I had never been happy with Cingular service in San Francisco. I've experienced too many dropped calls in and around Noe Valley, the San Francisco neighborhood in which I live. In fact, I hadn't even chosen Cingular. I signed my first cell phone contract with Cingular One in 1996. But Cingular One merged with AT&T Wireless, which later merged with Cingular, and I remained ensnared in contracts throughout.
Second, Cingular's $40 monthly charge for unlimited e-mail and Web browsing on a Treo seemed too high. At $45 a month, Verizon was even less appealing, and T-Mobile doesn't offer the Treo. That left Sprint, which charges Treo users only $10 per month for its personal PCS Vision Access Pack (which includes unlimited e-mail, instant messaging, and Web browsing, but not text messaging or Picture Mail).
So I paid $300 for a Treo 650 from Sprint. Given that I was still under contract with Cingular, however, that carrier hit me with a $150 early termination fee. Thus, I paid a total of $450 for the Treo 650, which is $75 more than what I'd pay if I'd stayed with Cingular.
But over the long run, the switch saved me money. Over 12 months, I would have paid Cingular $480 for unlimited e-mail and Web browsing on my Treo. Add $375 for the Treo, and that's a total of $855.
By comparison, switching to Sprint cost $300 for the Treo, plus a $150 early termination fee from Cingular, a $36 activation fee from Sprint, and $120 for one year of unlimited e-mail and Web browsing. Total cost over 12 months: $606, a $249 savings that nearly pays for the Treo.
Was the switch worth it? Absolutely--even without the savings. In my area, Sprint's service seems more reliable than Cingular's, so I'm getting more use from my phone. And I can check e-mail just about anytime, at a price I'm comfortable with.
Also, my phone number was ported from Cingular to Sprint without a hiccup. The transfer happened overnight, and I didn't miss a call. I didn't have to contact Cingular to cancel my service, either.
If you're thinking about switching carriers, I recommend that you do the following:
On a recent visit, I stayed in room 1201 (about $95 for a Saturday night), a spacious corner room with an odd two-level desk, a comfortable desk chair, a small sofa, and a baffling menu of entertainment piped into the TV; it took me several minutes to figure out how to watch basic cable. The hotel's fitness center is well equipped; there are plenty of good restaurants in walking distance; and--a necessity for me--there's a Starbucks in the lobby. What's not to like? As with most Marriotts, this hotel distinctly lacks character.
Is there a particularly cool mobile computing product or service I've missed? Got a spare story idea in your back pocket? Tell me about it. However, I regret that I'm unable to respond to tech-support questions, due to the volume of e-mail I receive.
James A. Martin
