Complaints Prompt Ford to Extend MyFord Touch Warranties
Ford is extending the warranties for MyFord Touch and MyLincoln Touch owners in response to complaints from some owners about problems with the touch-screen in-vehicle computing systems, the company confirmed this week.
The automaker is extending the MyFord Touch warranty from three to five years and the MyLincoln Touch warranty from four to six years, Ford spokesman Alan Hall said in an email.
“The warranty extension is part of our strategy to support the software-based system with updates over an appropriate period of the ownership experience,” Hall said. “We are constantly evolved and improving the software as we introduce the technology into new vehicles and migrate it globally, therefore it is now no different to update your car as it is your smartphone or computer.”
Ford owners have complained that the Touch systems, which control driver access to everything from navigation guidance to infotainment services, is “confusing, overly complicated, and often malfunctions,” the New York Times reported earlier this week.
Ford’s customer-satisfaction ratings have taken a hit with ratings agencies like J.D. Power and Associates and Consumer Reports as a result of dissatisfaction with the Touch systems, the Times added.
Ford is working to better integrate its in-vehicle computer systems with mobile devices like smartphones and tablets, to make it easier for drivers to update their Touch systems via those devices, Hall added.
MyFord Touch and MyFord Lincoln users will also get a software upgrade, which includes the following updates:
- Simplified Bluetooth phone pairing: When pairing, the driver simply has to hit “OK” if the PIN on the phone and touch screen match each other
- More natural voice recognition: Drivers can now simply say “Play
” when requesting a specific artist, song, album or genre of music (i.e. “Play jazz” versus “Play genre jazz”)
- Improved voice recognition accuracy: The latest version of Nuance’s speech software, VoCon 3200 v4.2, improves overall voice recognition performance
- Flattened audio command structure: At any time, drivers can say the station frequency, “AM 760,” or the official name of the Sirius station, like “Hits 1,” to tune in; drivers no longer need to say “Radio” or “Sirius” to indicate their desire to listen to those audio sources
- Simplified navigation controls: The destination entry screen has been improved to help make it easier to enter an address
By Damon Poeter, PCMag