We've just run into the Sony refusal to fix the blue dot problem on our KF50WE610 model. They're still running the same old plays. Promising one thing and not doing anything. Will contact the BBB, plus Sony Executive Review Committee, as well as investigative reporters locally. Any other suggestions? Anyone had any success. They told us at first it would be covered, then called back the next day to tell us our model was not included in the recall, the smaller models and larger models were.