Home > Consumer Reviews > Western Digital 640 GB Caviar Black SATA 7200 RPM 32 MB Cache Bulk/OEM Desktop Hard Drive WD6401AALS

I have three of them now and they are fast, quiet and big. So far no reliability problem. Easy to get going. Shock resistant. Price good too. WD id good to deal with in the event of a problem too.

Extremely disappointed, the drive was shipped without and protection and arrived dead, it was packed loose in a oversize box.. When I opened the box I immediately wondered if it would still work..

You can check my history, I am not a complainer and accept this as a total loss. Not even worth my time to send it back.

I did feel that the shipper was negligent and took my time to write this review to warn other to take my loss in consideration when buying from a irresponsible seller


Regards
Eric

In all fairness this isn't a problem with the WD (although I did have two WD fail on me within one month), it's a problem with Amazon's shipping. Haven't had a problem with items that Amazon has shipped (but I have with external vendors) but this package was ridiculous. The drive arrived with two deflated strips of plastic. Even if they were fully inflated I would not be happy with the packing at all, not nearly enough. Funny cause when I order a pack of CDs they are shipped in two boxes with two levels of padding. Huh? The drive was also scratched up.. it was odd because the packaging though damaged didn't have any way to scratch the drive (cardboard vs steel, no match). I have a feeling it was refurbished or at the very least repackaged..

Do better next time plz..

First is of all, the drive is a good drive, however I have 2 issues with Amazon/Western Digital:

1. Amazon packaging of this drive is just terrible. When I received it, the drive was rattling in the box. That is unacceptable.

2. Check the drive warranty online as soon as you take it out of the bag. Mine shows as:

"No limited warranty - Product was originally sold to a system manufacturer. Please contact the system manufacturer or the place of purchase for warranty service. "

This pretty much means that Western Digital considers this a drive that you receive in an OEM computer (say Dell) and that the computer vendor is responsible for warranty.

Western Digital is known from screwing up the serial numbers occasionally.

For all that will criticize this review because it should be about the "drive" performance not other things, cork it! This is about a drive I bought from this page. What I received was a banged drive with no warranty. I cannot give it more than 1 star...

Amazon ships this with but two small bubble wrap things around the drive, allowing it to shift in box and hit the sides. The bubble wraps also apparently got hit with enough force to deflate.

We'll see how long the drive holds up, if at all--I'm still deciding if I should just RMA it without even trying to install. This is the WORST packaging job they could have done for a fragile hard drive like this. A box of popcorn from Amazon gets a better packaging job. Come on people!