Home > Consumer Reviews > HP Pavilion DV9920US 17-inch Laptop (2.00 GHz AMD Turion X2 TL-60 Dual Core Mobile Processor, 4 GB RAM, 250 GB Hard Drive, DVD Drive, Vista Premium)

I purchased this laptop in Sept. 2008. Has had problems off and on ever since I bought it until yesterday I was doing an update that HP recommended and the computer crashed. 2 months out of warranty and HP will do nothing. I also purchased a different HP laptop at the same time last year and its hard drive crashed about 2 months ago and the printer I also purchased just had to be replaced as well. HP is complete garbage.

If you are a touch typist, DO NOT BUY this computer! Instead of the right Shift key being the normal double size key located directly below the Enter key, the space is now occupied by the Up Arrow key, while the right Shift is a single size key located below and to the left of the Enter key. You will constantly hit the "up arrow" key when you want to capitalize and then shift your typing to the line above; it is very frustrating.

All I have to say is that this laptop has stood up well to the amount of abuse I put it through. This is my 2nd HP Pavilion laptop and I have noticed with both that after a month or so, there is a little play in the screen hinge. It is a little loose, but everything about the system functions properly and I could not be happier!

I purchased this Laptop on christmas eve 2008. It came out of the box, and was very slow to boot up. The screen pauses for what seemed like anything you want it to do. The sound breaks up when a CD is started, and my optional TV tuner played like a set of still photos. I noticed when opening Mediacenter, it paused and the sound crackled. Long story short, after 28 successive emails to HP customer service online, I needed to send it to service.
After hours of "HP award winning service"...(India) and nobody being able to say my name correctly, I conceeded and sent it to them. It came back five days later, scratched, speaker grille lifted, and it DID work better upon bootup, but could not play video - No way - No How. Touching the volume bar would still hang the operating system up for two to three minutes. My thirty day exchange was now up, so I pleaded my case to the store I purchased it, and they let me return it for full credit towards another Laptop.
(NON HP/Compaq for the first time in over ten years)
The computers specs all say it should fly...It don't, believe me...It don't. Their unexplainably awfull customer service, and failure to repair this poorly designed Laptop made me RUN to another brand. Do some research on HP's customer service before buying. Save yourself alot of trouble. I wish I had.

Hoping this one will not disappointment me as the last product I bought on amazon for warm winter jacket.