Home > Consumer Reviews > HP Pavilion DV9920US 17-inch Laptop (2.00 GHz AMD Turion X2 TL-60 Dual Core Mobile Processor, 4 GB RAM, 250 GB Hard Drive, DVD Drive, Vista Premium)

I purchased this Laptop on christmas eve 2008. It came out of the box, and was very slow to boot up. The screen pauses for what seemed like anything you want it to do. The sound breaks up when a CD is started, and my optional TV tuner played like a set of still photos. I noticed when opening Mediacenter, it paused and the sound crackled. Long story short, after 28 successive emails to HP customer service online, I needed to send it to service.
After hours of "HP award winning service"...(India) and nobody being able to say my name correctly, I conceeded and sent it to them. It came back five days later, scratched, speaker grille lifted, and it DID work better upon bootup, but could not play video - No way - No How. Touching the volume bar would still hang the operating system up for two to three minutes. My thirty day exchange was now up, so I pleaded my case to the store I purchased it, and they let me return it for full credit towards another Laptop.
(NON HP/Compaq for the first time in over ten years)
The computers specs all say it should fly...It don't, believe me...It don't. Their unexplainably awfull customer service, and failure to repair this poorly designed Laptop made me RUN to another brand. Do some research on HP's customer service before buying. Save yourself alot of trouble. I wish I had.

This is an amazing laptop. Everything you can ask for & more. There are some downsides though. This new CD-less backup they offer is truly a waste of time. I had a crash & tried to reinstall from thier "CD-less backup" & it didn't work. If you purchase this system only update third party software from Microsoft Update. Do not update the microsoft security updates. doing this will imediately screw up you system. I've noticed that microsoft updates screw up all thier OS's.I had to install a different vista than the one sent with the system. Vista is the worst. And if you think you will wipe the os & install XP think again. You will have to hunt for drivers for XP. I am trying to Dual Boot & I am still hunting for XP drivers.
My advice is upgrade to Ultimate & only update 3rd party software. Do not update the secuity updates.

is so new for found driver for xp i been havign a lettle problem becouse i want to work with windos wx, and is a real problem to find the driver, and the windows vista generate problems even whit the programs like msn, and electronic dates, so, the hard ware is so power full but check out realy good what you need to use, before to buy it.
nice style, so....

Hoping this one will not disappointment me as the last product I bought on amazon for warm winter jacket.

Lo tiene todo, casi como un mac pero mas barato, excepto por el sonido que no es el mejor al menos con itunes