Home > Consumer Reviews > HP D2560 Deskjet Printer

This really is a great little printer. I moved from an all-in-one canon MP170 to this printer to free up valuable desktop space, and I find that when printing photos on glossy stock the color representation is better on this HP than on the more expensive Canon MP170. The paper feed path is part of what saves space here, both in height and depth. I don't need 18" of overhead space to feed the paper since it lays flat in front of the printer, and when the paper tray is folded up it only takes up 9" of depth on my desk. Yes, it feeds the printed page out over the storage tray, but...I don't find this to be a problem at all. I was expecting to have to buy a separate dye-sub printer for photos, but so far the print quality is good enough that I'm putting that on hold. For the money, this is a good deal for the home user.

This printer is fine for the casual user who does not do a lot of printing. Setup is easy, and print quality good. Installing new ink cartridges is straight forward and easy.

My biggest "beef" is that the printed page is ejected out right on top of the paper in the input tray; a rather weird design, I think.

However, like I said, it's ok for ocassional use. I purchased and installed this printer for a friend who falls into the above catagory.

After 1 week of light use, the printer developed a permanent paper jam. I tried to troubleshoot it several times using the online HP instructions. Finally, I called customer support who told me that they would replace it since it was still under warranty. After one week, I looked online to see when the replacement would be delivered only to find out that the order had been cancelled. As a result, I called customer service.

The first technician with whom I spoke accused me of cancelling the order and transferred me to a second technician.

I spoke with the second technician for 20 minutes and then was placed on hold. After being on hold for 15 minutes, a third technician who knew nothing about my case picked up the call and so we had to restart the whole process over again.

The third technician then put me on hold for 20 minutes after which he told me that he had remedied the situation. He said that to finalize the process, he would transfer me to the printers department. I was again hung up on.

And so as I write this review, I am once again on hold with my fourth technician who knows nothing about the situation and is having to restart the process.

After reading other online reviews about the HP warranty service and the HP customer service, I am left to assume that this is the standard HP business model for how to avoid replacing defective merchandise. Frustrate the customers until they give up. It seems effective enough. After all, the opportunity cost of spending all of that time on the phone hardly seems worth it.

I am pleased with my purchase of this product but there were problems. One problem is that one cable needed to get this product to work was not included. It is the cable that would connect the printer to the computer. That cable could be significantly expensive, depending on what store you buy it from. Another problem is that Hewlett-Packard, on its web site, promised telephone support, e-mail support, and online tech support for this product. After I bought it, when I tried to get telephone support, their message was that they do not provide telephone support for this product. I did receive online support and e-mail support. I found this printer relatively easy to set up and it works well.

To Richard Thompson of Montclair, New Jersey, who had so much trouble with the paper tray. There is an extender tab, which, when pulled out (duh), controls the printed paper very nicely. This great little printer is worth at least $100.00 more than the selling price. I have had several, and this is by far the best. Richard King, Fabius, NY