Home > Consumer Reviews > Toshiba Satellite A205-S5831 15.4-inch Laptop (1.73 GHz Intel Pentium Dual Core T2370 Processor, 1 GB RAM, 160 GB Hard Drive, DVD Drive, Vista Premium)

this is a conversation that took place in an authorized toshiba shipping store:
me: "Man..let me tell you something... NEVER buy a Toshiba laptop."
clerk: "With the ammount of them that we ship back every month, I never would."

..just in case you were wondering how many exactly the UPS receives from customer and ships out for repair every month - "..about 30" is the answer I got

Good luck.

It is now June as I write this product review. I purchased this computer brand new at Christmas for my 11 year old son. It did not work out of the box (could not connect to the Internet), and after 6 months, over 20 hours with Toshiba tech support on the phone, and 3 trips to be serviced by Toshiba, it still does not work. Toshiba has told me that they do not have a replacement policy as long as they believe the product might possibly be able to be fixed. While they have not been able to fix it, they certainly haven't given up hope! I'm sure that if the product actually works, it would be a fine investment. However, if it should have an issue, Toshiba is so unaligned with customer satisfaction that perhaps you will do what I did--give up. I am throwing the $700 down the drain, giving up, and buying a Hewlett Packard.

These notebooks do not last any amount of time, maybe a year, and they constantly overheat and fail. I've had 3 before switching to MAC.