Home > Consumer Reviews > Samsung SyncMaster 2253LW 21.6-inch LCD Monitor

I bought this product in early Sept. After using it for 3 days, I found a dead pixel on the left corner of the screen. So I asked for a change on Sept 15, 2008. After faxing my receipt to them, I called them to make sure that they had all documents they wanted. I was told to wait until Oct 6, 2008. The second time I called (around Sept 30), they said they wanted to know the time (and the number from) which I faxed my receipt to them! Fortunately, I have a copy of those things, and they again asked me to wait until Oct 6, 2008 and I should be able to receive my monitor then. I called again on Oct 7 because I still did not have the new monitor. So I called, and finally they raised my case from level 3 to level 1. On Oct 16, I got a call from them and asked me to pick up my monitor. I went to the designated UPS store, and I found that they had sent me a REFURBISHED monitor!!!! I asked the manager to call SAMSUNG and told them I paid for a new monitor. They agreed to send me a 24'' new monitor and I was told I should be able to receive it by Oct 24. But apparently, I still don't have it today (Nov 1). I just made a call, and they told me they needed the receipt from me AGAIN!!!!!

The height and angle of the monitor is not adjustable. So you have to adjust your chair to make sure that you have a good view.

This monitor is faulty out of the box.
When I first switched it on without plugging in my computer, the 'No Connection' box on the screen is very faint and barely visible. I called Samsung support and they say that the box should be clearly visible.
After I plugged in the computer, the screen turns on for 2 seconds and then goes black.
Asked Samsung support to replace one for me and there is no reply from them after 3 days.
Very poor customer support.
Please do not buy this product!