Home > Consumer Reviews > ClearPlay DVD Player with Free Trial Membership

We've owned a ClearPlay DVD player for a number of years and love it. We can safely enjoy Family Movie Night without having to worry so much about content. My husband and I love the fact that we can choose exactly how much (and what) we want to edit. It has opened up many movie-watching options for us!

I was very excited to get the clearplay player for Christmas, and overall it is a great service. However, (and I hope someone at clearplay is reading this) the internet service leaves A LOT to be desired. Several times I have tried to log on only to find the site down, or experienced other difficulties while I was using the site. Sometimes I download filters and when I go to extract the files there is nothing in the main file. Other times they will download perfectly. It is very hit and miss. Also, once you download filters there is an link to print the titles of the movies you have just downloaded. It never works, so you have to keep track of what filters are on what file. I would have thought they would make that more user friendly.

I found their customer service to be completely unresponsive, unless you call and actually get someone on the phone, then the reps are usually helpful.

All this has been very disappointing because when it does all come together it is a great product. I have been able to enjoy movies without having to cringe or turn it off all together. I really would recommend this service to others, but I will warn you that some frustration will come with it. With such a great concept I would think they would have the rest of the business running smooth too, but there definitely needs to be some kinks worked out of the system.

Our first unit started to display in green only after minimal use. Re-attaching the video connections could fix it temporarily. Within 2 weeks it died all together and wouldn't power on ... DVD stuck inside. Took 3 weeks for replacement. Second unit has died within 2 weeks and all it will do is eject the movie. The remote needs to be within 2 feet of the unit and still takes about 3 button clicks to get what you want. We're hoping they have a new replacement model for the holidays because sounds like canceling their service for a refund can be a nightmare.

- Hugely disappointing quality!

Buyer beware...If you are a new customer to Clearplay they treat you like gold. However once you become an existing customer you get treated like garbage. For instance I sent my clearplay back to them for replacement in Sept. I was told they would fix it and have it back to me, if not I would get a new one. It is now mid November and they haven't even sent an email saying "hey it's delayed"..I've had to call them multiple times and get the run around after being on hold for hours at a time. Today I was on hold for an hour to try and get status when they might ship my player, I got tired of holding and pressed one instead of 3 for existing customers and I got right through..NICE HEH...New customers get right through but existing customers..>JUST WAIT!! I spoke to a rep on Sat. and she told me all of the players that they have recieved with this current shipment are being shipped to new customers..That they are not shipping to existing customers yet...DOES THAT MAKE ANY SENSE? IF YOU CAN'T SUPPORT YOUR CURRENT CUSTOMER NEEDS/DEMANDS , WHY IN THE WORLD WOULD YOU GET MORE CUSTOMERS!! SO BEWARE...ONCE YOU BECOME AN "EXISTING" CUSTOMER YOU ARE NOW AT THE BOTTOM OF THE PRIORITY LIST AS FAR AS SUPPORT, REPLACEMENT PLAYERS ETC.. THESE PLAYERS ARE JUNK AND DIE OFTEN..WISH I COULD RECOMMEND ANOTHER COMPANY...BUT..

This is a great idea, and we enjoy using it when the machine is working. But good luck if the Clear Play DVD player quits working. Ours quit working less than 2 months after getting it and it took over 6 months and who knows how many phone calls to get ours replaced. We were told that the replacement player would be a new upgraded model. It looks like the same cheep one. From what I have heard from other Clear Player customers we are not the only ones who have had bad luck with customer service and getting a player that actually works.