Home > Consumer Reviews > Audiovox Car CNP2000UC XM Radio Direct 2 Add-on Car Stereo Receiver with Mini-Tuner

This product cannot be used for anything other than a paperwieght...
it is total junk... Not only can you NOT program the device, every computer that I attempted to conect the device to could not install the "software" provided via the audiovox web site..

'windows cannot update the software for this "unknown device" because the driver already installed is newer that the driver you are trying to install" Good-by.....

Tried to get it to work it at home, at work, at a "pro-car audio" shop and at circuit city.. does not work...

Returend it bought the "XMCommanderMT through the AUX port... that worked just fine..

Ok here is the real way to make this work,

1. Down load the XM direct software from [...]

2. Plug in your CNP2000UC (the XM adapter thing), your computer should prompt you to install software.
- Choose the second option that says "Install from a list or specific location (advanced)" and press Next
- Click the box that says "Include this location in the search" and browse or type in the path "C:\Program Files\XM Direct 2" and press next
- That should get you the the XM Universal Board v3 programing that you need.

3. Now the hard part DON'T use the instructions that pop up when you click on the short cut that gets installed on your desk top. Instead go to my computer > C: > Program Files > XM Direct 2 > usbprog
Use the "usbprog" to program your unit.

4. You may have to use the Direct File Select option if the list of car stereo models is to long to show on the screen, if you do the path you will need is: my computer > C: > Program Files > XM Direct 2 > HEADUNITS > YourBrand > YourModel

Once the blue bar runs across the bottom of the usbprog window then your unit is programed! To double check click the PIA Model Read Verification button it should show the current date and time as the latest programing time.

If you find this useful I would copy and past these instructons, I have reprogrammed mine 3 times and it looks like that is the average yearly work this item requires.

Enjoy and happy trails

We recently purchased this add on module for an Alpine head unit.

The XM direct software was a pain to load and not very user friendly. Once we got it load, the unit worked well for a few weeks. Then, it quit working. The unit had dumped all the software. After a reload, the unit worked well. A few days later, the software dumped again. Now a software refresh will only last a couple of days.

Calling Audiovox tech support was painful. I couldn't hear the tech support guy over his noisy potato chip bag he was digging into. I was transferred to 4 different people, just to get an address to send the unit to for repair.

I do not recommend this product.

Purchased to use with my eclipse. Checked to be sure it would work before purchasing. Was told "Yes, just down load the software from our site."

Well the true site you need is not listed in the instructions shipped with the item. Once I found the right place, I downloaded the program needed to download & install the "software you need for the Eclipse". I then installed it. Then I tried to dl the software for the eclipse. Now I get a message that IT (the software) is not available for the eclipse!!! I call and got "It will be but I have no itea when the software will be ready, sorry." Then I logged to the Audiovox CUST SERV site See my logged below..

Customer (Wade Wellard) 10/25/2007 01:50 PM
When will the download I need be available. I need one to allow my Eclispe car stereo to work with a mini-tuner via your CNP2000UC.

It is so very nice that your phone customer service people say,"I have no idea when it will be avaiable".

Response (Trudy) 10/26/2007 03:40 PM
Dear Wade,
We are told that this should be available at the end of November. CNPECL1
Sincerely, Trudy, Customer Service


Discussion Thread
Customer (Wade Wellard) 10/26/2007 08:50 PM
No POSITIVE result! I purchased your product to use with my eclipse. I can not. I need a the software for the CNP2000UC. I made no mention of a CNPECL1.

Do you have a solution that I may take advantage of now to listen to XM rado?? I laid out the cash for your product under the notion that it would work, it does not. I also paid for my MX radio subscription. Audiovox sold me what amounted to unusable goods without informing me or your vendors.

I hope Audiovox will do something for me before I have to search other avenues for a solution.

Wade W. Wellard

WOOF I got nothing...................... yet

I got this receiver to use with a new Sony satellite-ready AM/FM/CD deck (CDXGT630UI) I bought to replace a factory stereo. The CNPSON1 XM radio adapter (also bought on Amazon) is also required to use this XM radio with that deck.

Since I bought the deck at BestBuy, I had them install this XM radio and the adapter along with the deck, and I couldn't be happier. I switch the deck's source to "XM" and I'm able to browse the XM channels and set up 3 banks of XM channel presets. The CNP2000UC has performed flawlessly with no issues during the month since the install.

Since the adapter and XM receiver are installed behind the dash, there are no cigarette lighter plug-ins for the XM radio and no unsightly wires hanging about, as I had previously with an XM "Roady2" add-on. This was definitely a worthwhile purchase - one I'm happy to recommend to anyone who wants a clean XM radio install and enhanced ease of use.

** UPDATE ** The XM receiver worked great for 22 days after it was professionally installed then, as I was driving down the interstate, the radio's audio was abruptly replaced by a loud hum. If I switch channels, I can still see on my Sony CD deck's display the song that should be playing on that XM channel. So, the XM receiver is at least still receiving a signal. I contacted Audiovox support and they said that I should try re-flashing (reprogramming) the radio which, of course, means pulling the deck and the XMDirect2 radio out of the dash. Audiovox support said that this *might* fix the problem but, then again, it might not. In other words, the radio might work for a while again and then go dead - again. Meanwhile, I'll have to pay BestBuy to remove/re-install at least once and, most likely, a second time.

Audiovox Support said that, if re-flashing the unit doesn't fix the problem, I should contact them to arrange a return. Of course, doing so doesn't inspire any confidence that I won't have the same problem with the replacement unit. My advice to a buyer: stick with an outboard, portable XM unit. The wires from your cigarette lighter adapter and XM antenna may be an ugly necessity for a portable XM unit but at least you won't have to pay an installer multiple times to install/replace defective merchandise. Boo, Audiovox - boo!