Home > Consumer Reviews > Cordless DECT 6.0 Stainless-Steel-Finish Handset for use with GE 27909 Series Telephones

Call the Customer Service line. I see several reviews where the phone couldn't register with the base and I was lucky enough to have the same problem. So I called Thomson customer service, not really expecting very much (I even had the Amazon return policy on my computer while on the phone.) Much to my surprise they were actually helpful. I did what they told me to do and it worked. If you have the same problem this is all you have to do:
Make sure to do these steps in order!
1. Unplug the power to the base phone.
2. Unplug the phone line to the base phone.
3. Remove the batteries from the extension.
4. Wait 15 minutes.
5. Now reassmble in the reverse order (ie. Reinstall the batteries, etc.)
6. Follow the directions to register the extension phone.
This worked for me, I hope this is helpful for you.
I give this product 4/5 stars because it wasn't ready to register right out of the box. The phone performs exceptionally well and I would give it 5 stars otherwise.

Great service from the vendor. The phone is what I had expected, since I have the base station. It is stylish, and the call quality is good. Just like the phone on the base station, the readout has somewhat small numbers, and lacks the intensity and brightness of newer DECT phones, such as a color display one from Philips that I also own.

I do recommend this product.

I could not get this handset to register with my base phone, which means it will not work. I went on line & found out many other people had the same problem. After many attempts to register this handset with my base phone I decided to call the technical support line. Although I was calling a Texas phone number, I'm pretty sure the call went to India. The delay was annoying & the operator repeated the directions from the manual. Not helpful in the least! I finally decided to return the handset to Amazon.com & they are even reimbursing me for all the shipping charges I incurred returning it. I would not recommend this product to anyone!

I bought this product and am really impressed with the quality and functions of it. For the price, this is the best buy I have found in a add on cordless phone system with answering machine.

I purchased three of these phones to add to the wall unit I have in my kitchen. I like many of the features but the intercom is my favorite: it has reduced my yelling instructions across the house to the kids. My only complaint is that the base is so light that when you attempt to place the phone back in it, it falls over. You must hold the back of the base unit in order to reconnect the phone. It's a little irritating when you're in a hurry and can take a number of attempts before it connects. Also, because it takes a little extra effort, my kids fail to put it back so then a phone hunt is necessary. The search feature makes ALL the phones beep...not a great idea.

In terms of esthetics, it has a very nice appearance. The instruction manual is one of the most ridiculous I've ever encountered. Instead of being a booklet, it's a HUGE piece of paper that completely covered my kitchen table.