Home > Consumer Reviews > Belkin ME1004-R Wireless Cable/DSL Router 802.11g
Belkin ME1004-R Wireless Cable/DSL Router 802.11g
See it at Amazon.com for $28.99Average Customer Rating
(4.0 out of 5)
Amazon Customer Reviews
Most Helpful First | Newest First | + Share0 of 1 people found the following review helpful:
Good the second time
(4 out of 5) by J. Brum on Oct 6, 2009 (Maine)So I read everyone's review about how great this router was so I bought it. Unfortunately, the router I got was malfunctioning. It took 2.5 hours talking to tech support before they realized that that was the problem (and it was hard understanding the tech people w/ Indian accents). So I had to mail back the router (paying another $10 in shipping added to the $30 for the router). I got the second router about a week and half later and it works perfectly. Setup took about 5 min and the Internet works great.. its fast & works everywhere in my house. After a few speedbumps, I'm now a very happy customer!
0 of 1 people found the following review helpful:
Easy to use
(4 out of 5) by Josette Soto on Jul 8, 2009 (Bronx,N.Y. USA)It is a very easy product to use. All you have to do is follow the simple directions. So easy a child can do it..
0 of 1 people found the following review helpful:
Works as it should. No Problems.
(5 out of 5) by Jackie Cromwell on Apr 1, 2009I have had this product for about a month and it has worked just as it was advertised. Very happy with it. Also, very good price for it too.
1 of 3 people found the following review helpful:
Installation is not documented for the Mac
(2 out of 5) by J. Craig on May 13, 2008Notwithstanding an earlier review here, the installation disk is *not* suited for the PowerBook G4. The first instruction I got (in broken English) from tech support was to remove the CD. The tech apologized for no suitable documentation, saying that using same would be very time consuming.
(I resent having to call support after hassling with invalid printed instructions-- to be told that such a call is essential to understanding a given procedure. Twenty years ago I was more accepting of such unresponsiveness to frequent, repetitive customer inquiries. There has been paltry evolution towards minimizing the necessity of support. BTW, using Safari, the support site fails. )
When asked why he mandated 64 vs. 128 bit encryption, the tech explained it would be difficult to remember all the characters necessary for 128 WEP--an interesting approach to making a security decision, I thought.
I know it's wrong to be reviewing support vs. equipment here. But the ability to produce a good 802.11g box must be considered a rudimentary process today. Providing the purchaser an effortless, secure installation is therefore relatively (and competitively) important to the buyer; yet, apparently little or no thought has been given to that kind of service by this 'manufacturer.'
Some of the reviews may suggest Belkin's approach to router customers is somehow better than infamous Netgear's . . . that has not been my experience.
(I resent having to call support after hassling with invalid printed instructions-- to be told that such a call is essential to understanding a given procedure. Twenty years ago I was more accepting of such unresponsiveness to frequent, repetitive customer inquiries. There has been paltry evolution towards minimizing the necessity of support. BTW, using Safari, the support site fails. )
When asked why he mandated 64 vs. 128 bit encryption, the tech explained it would be difficult to remember all the characters necessary for 128 WEP--an interesting approach to making a security decision, I thought.
I know it's wrong to be reviewing support vs. equipment here. But the ability to produce a good 802.11g box must be considered a rudimentary process today. Providing the purchaser an effortless, secure installation is therefore relatively (and competitively) important to the buyer; yet, apparently little or no thought has been given to that kind of service by this 'manufacturer.'
Some of the reviews may suggest Belkin's approach to router customers is somehow better than infamous Netgear's . . . that has not been my experience.
2 of 5 people found the following review helpful:
Impossible to set up if you have a macbook
(2 out of 5) by Stephanie Gibson on Aug 30, 2008I have a Macbook, so I actually did a bit of research to see which wireless router would work best. I was too cheap to get an actual Apple product. Anyway, I put in the CD and followed all the instructions, but it refused to connect to the internet. It asks you to continue trying up to 10 times (which is ridiculous) but I did anyway. I ended up having to call tech support who eventually walked me through the set up manually...NOT using the crappy instructional stuff it came with. All in all, it now works but I don't know if it was worth the grief it caused before I got it working.