Home > Consumer Reviews > Panasonic Additional Handset for Pankxtg4500B (KX-TGA450B)

I have the 2.4 ghz 4000 version and I love it, but it does buzz sometimes because of my home wireless network, so I thought I'd try the 5.8ghz. What a surprise to find it isn't as good. Yes it has some nice features that do work, but over all, it way over priced and flawed. 1. it's really hard to get a call off hold once you place them on hold. I never did figure out how to do that. 2. it's really difficult to call in to get your messages, knowing what to push, waiting to be told and you better have a lot of patience if you push a wrong button. 3. it's supposed to page you when a caller leaves a message. My 4000 pages me with the caller id of the person who left the messages, from the main unit. The hand sets page me with the number of the handset so I know which one the message is on. The new 4500 pages you with a blank page. You don't even have a way of knowing for sure that it was your phone system that did page you. It dials your pager, then nothing, so I get paged with a blank page, as if someone called my pager and didn't leave a message, or my cell phone with number held. 4. the pause key doesn't work in the paging portion of the phone, so you can enter a number and a pause to wait before continuing to enter numbers. 5. The worst part of the phone system is Panasonic, I'm sorry to say. I buy a lot of Panasonic products, but I won't be so much in a hurry to buy this name brand. They do not answer emails, I spent hours on the phone only to have the "techs" read to me from the manual that I have... they don't know the phone. No one bothers to ask or look into anything and after they read to you from the manual, they hang up on you, so you have to start over. I took it back and I went back to using my 4000, which is many years old (5 or 6). When I finally did get responses from Panasonic, via email, I was told that "that feature doesn't work, that feature doesn't work, that feature doesn't work" and "if that feature doesn't work, return for replacement". I had to go back to my email to see the order in which the questions were being answered; very impersonal.

The 5.6Ghz is nice, but in all 4 units I own, ALL of them have such low volume, people complain they can't hear me and I speak very loud. It is also hard to hear them. I've tried headsets, but that is no improvement. If it were only on 1 unit, I could accept it was a defect, but it is this way on all 4 of the units I own.

I am in the process of trying to get a replacement. Line 1 stopped working about 3 weeks ago, so I moved line 1 to line 2. Last week, line 4 started doing the same thing line 1 did right before it went completely out. Since I have three incoming lines, I have no more lines to substitute. This is my business phone and I need to have something done immediately.

We used a previous version of this system for years. This much improved system handles even the tiny wishes we had from the old system. Music on hold, speaker phones, great range, etc. I actually bought multiple systems and tried them in my offices. I returned them all except the Panasonic.

Sound is great. Ease of use is wonderful. The guys in our shop have not complained once and we have had the phones for over a month!